Omni la Costa Resort & Spa Carlsbad

Love to travel, we always stayed at Westin, always great experience. Booked the Omni resort and spa not knowing anything about it but liked reviews. Once we pulled into resort we were pleasantly surprised. WOW was first word we said. This place is SPECTACULAR, FANTASY ISLANDfor those old enough to remember. WORDS CANNOT DESCRIBE THIS PLACE. GO to check in for SUNDAY and MONDAY my mistake I did not have reservations for SUNDAY. Angel at the front desk said "no worries I will take care of everything " SHE WAS TREMENDOUS, upgraded us to GREAT ROOM. I cannot say enough things about this resort from the valet team to front desk to room service GREAT. I WILL ONLY STAY AT OMNI RESORTS from now on. I GIVE THIS RESORT 10 STARS. THANKS AGAIN EVERYONE YOU MADE OUR 40th ANNIVERSARY MEMORABLE ❤️.

The property is stunning. The views, atmosphere, and cleanliness are 10/10. You can walk around at night and feel safe. I would say service is 2/10. I was trying to ask an employee where I could find pool towels stating I brought mine from my room but wanted the ones she’s was grabbing to clean, she rudely said “idk what you’re asking”. (She was white). I tried to ask another server where I could order food from the pool, she said I could ask my server. I asked who my server was, she said it was close to 5:30pm and should order at the bar area (rather than taking my order or finding out who was my server— she was also white). Every other employee who was Mexican greeted me so Politely. Will also add the Asian girl at the ice cream shop did a better job by letting me know where I could find a local cute beach. I will add this place had the best burger we’ve had in a while. So 10/10 on the burger. Would come back but for the service and awful interactions. Maybe they would’ve treated me better if I said I was a lawyer? Who knows. Will definitely have to think twice about it.

Rooms don’t look like picture at all. Rooms are much outdated. Floors and walls are so thin and not acoustically treated. Bug screen is falling off and everything in the room is dirty.