Hampton Inn Carbondale

Friendly and wonderful customer service. The kids loved the indoor pool with the easy gradual steps to get in. I really enjoyed the hot tub, and the pool hours were until 11, which was super helpful.

Elevator not working , hot tub broken ( no heat), bathroom door would not stay shut (barn type sliding door), no wake up call we requested. Front desk staff lady was very pleasant, but the hotel overall isn’t up to par. The light was out in the pool area also.

Was not the best experience on overall events. Death by a 1000 cuts. As a Hilton Diamond member was not welcomed as such and didn't receive my goodies. Ok, no big deal. The elevator did not work but no one told us. The bottom of the tub was slimy and slippery, the mixing valve all on SCALD. Came down in morning for coffee and sat down to watch ESPN. No one else in the room and manager walked in and turned on Fox News. She did not even acknowledge me and I was right in front of TV. That is so rude. I feel this TV channel change was a view point forced on me and I could not get the TV to change. So not only was it rude, she made a political stand which no company should do.

DO NOT STAY HERE! Do not think you are staying at a Hilton property that you are accustomed to. I will not share my whole experience here because it is too long. When my brother and I checked in to the hotel around 9:30 pm, neither one of our rooms were ready to be occupied. The poor desk clerk had to leave the desk to throw sheets on the bed in both rooms (only 1 bed of the two beds were made in my brothers room as the desk clerk had to get back to the desk). I was assured my room was cleaned. Unfortunately, I found someone’s hairbrush in the bathroom so obviously it had not been cleaned. On the third day, after trying to speak to the manager about our complaints, we were finally able to speak with her. My brother reported his shower curtain was nasty, he still had no one come clean his room or make the other bed. Housekeeping did finally come and make my bed (but still not properly- no bed skirt- duvet ) On my floor, hotel rooms were left open by the deadbolt which is huge safety concern as anyone could enter those rooms. Again, we let staff know. Lastly, totally my fault, but I left a toiletry bag at the check out desk when I was making sure my receipt was correct . The bag included medication that had my name, address, and phone number not to mention toiletries, make up, contacts and other personal items. I called, CONFIRMED that they had my bag, created an ups label that they requested, and verified they received the label. Nothing was happening at UPS so called and spoke to a few different people over a period of days—— long story short… I was told by staff that my bag was thrown away. The manager, who I dealt with while in the hotel, was rude, lying, stated that they never had the bag and then hung up on me when I was telling her that her customer service skills were poor. Corporate Hilton has been made aware of all of this and will not confirm or deny that this is a Hilton property. Staff did say they were recently bought out. Just know you will not be getting the great service you are used to getting.

Nice hotel. Our room was a little worn and needs some TLC. The breakfast options and coffee were decent. They had containers on the wall with soap, lotion, shampoo, conditioner, etc which were nice quality. We asked for them to be refilled, but no one came in to do it. We had to request any and all housekeeping. The AC in the hallway did not work very well at all which caused issues with the metal room door opening and closing well.

Got a call from the front desk on the room phone that I wasn’t checked in. After a 10 min forced conversation I hung and could not get back to sleep. Awake the rest of the night. Woke up to a dirty bar of soap in the shower. Denied a refund by Courtney

My experience was horrible from the very beginning. I attempted to make reservations for days, only to be told each time that "the system was down." Finally I got through only to be disappointed upon arrival. One person was ahead of me and I waited 40 minutes because "the systems were down." (This was the excuse 2 weeks earlier when I booked). When I entered my room, the bed had no pillows. The bathroom had a sink full of dirty water. There was a cup of coffee on the counter and a used washcloth thrown on the floor. It was awful. The tub had standing water as well. It was nasty.

This property is in need of attention if not upgrades. The rooms are showing their wear and tear, needing an upgrade. The overall property is good to maintain its Hilton License, but the other Hilton property in Carbondale is better. Food for breakfast is what is to be expected

Our son is a student at SIU and on one of the sports teams. We come to Carbondale 3-4 times a year and have always stayed at this hotel. This will be the last time. The hotel has gone way down hill. This week the hotel was full with two swim teams and all of their families. The breakfast “buffet” was the worst I have ever seen at a hotel. Microwaveable egg sandwiches was the only offering. You should have seen the line of athletes waiting to microwave their sandwich. The waffle machine was out of order. The oatmeal was packets from Walmart. We also have always been able to find something gluten free in the breakfast buffet. Not this time. On top of that there was no hot water in the hotel last night or today. Not even luke warm.