Hotel Punta Tragara

房間到晚上突然停電了，等了一個小時電工來説酒店的電路供應不過來，第二天跟前台説前台表示他們無能為力，一句道歉也沒有，一萬的酒店，就這樣。服務和體驗非常差，前台態度一副無所謂，給中國人的房型是最差的，花錢當大冤種。酒店的泳池6點就關了，8點後所有東西都關門了，什麼娛樂設施都沒有。 不會再來第二次。

酒店設施都很棒！美中不足以至讓我有點生氣的是，在離開酒店前往碼頭回sorrento，前台工作人員報錯港口號碼給我們，明明是21卻跟我們說是12，讓我們在離開capri的最後時刻要拔足狂奔去追船，這個失誤讓人感到失望！

平時基本不做酒店點評，但是這家因為點評的人不多，希望我的評價會對大家選擇酒店有幫助。訂酒店時，其實有些忐忑，擔心房間太小太舊（因為介紹沒有顯示裝修時間，並且套房面積顯示衹有38平方米）事實是，相當潔凈整潔（不輸我在羅馬住的23年才開的六善）並且面積有誤！實際上，每個房間分成上下兩層（一層起居室和觀景陽台；二層卧室、衣帽間和衞生間）空間足夠大，加起來大約有六、七十平方。島上的景觀無須多贅述，酒店因為在島的盡頭處，越過喧鬧的名店街，獨享一方的寧靜，非常適合休閑度假。更值得肯定的是這家酒店的服務，行李上下山，船票購買，出行時間安排，扔給前台，全部給你妥善安排，是一次美好的住宿體驗。

The hotel is a beautifully maintained hotel which has all the in room amenities I could want bar perhaps hair straighteners which you rarely expect. There is a box of bathroom accessories, fully stocked mini bar which is refreshed in the evenings and a walk in wardrobe space. The hotel is very clean and nothing is shabby. The main thing about this hotel that makes it worth the price tag is the view. The views from the rooms with balconies facing the sea are perfection. You could sit and stare at the view all day. We had 4 balconies to our room and all were gorgeous! The staff were very helpful again as you would expect from a 5 star hotel in Capri. They were great at arranging bags to and from the ferry and it’s a very well organised arrangement. I would say if feel like the food in Capri for the standard is a little more expensive and not as fantastic as elsewhere in Italy, personally speaking. The spa was nice but for £200 for a massage for one hour I have had better and at much better value.

Dear all, I am writing to share my experience during my stay at your hotel in June 2024, where I had booked a Master Deluxe Sea View room. Unfortunately, from the moment I arrived, I encountered several issues that greatly impacted my stay. First, the hotel staff was extremely impolite. Initially, I was given a dark and uninviting room, which felt like a cave. I had to request a room change to receive accommodations that matched the price I had paid. However, even in the second room, the cleanliness was below expectations. I even had to ask for the floor to be cleaned, as dust was visibly present. On the second evening, I requested a taxi from the reception staff. After spending 10 minutes providing the location details, I was told that no cars were available and that I should find my own transportation. This level of service was highly disappointing. Another situation that I have never encountered anywhere else in the world: during breakfast, we sat at a table, and an employee came over to tell us that the table was reserved. We had not been informed that a reservation was required for breakfast. When we explained this to her, she laughed in our faces and walked away. Moreover, the hotel itself feels outdated, and the overall service does not meet the expected standards. I did not feel welcomed throughout my stay. Given the price paid, I expected a much higher level of hospitality and service, but unfortunately, it was not delivered. It’s a shame to have your vacation ruined.