Never at Home Kloof Street

Never at Home Kloof Street is an absolute gem for backpackers seeking relaxation, comfort, and amazing service in the heart of Cape Town. From the moment you step through the doors, you are greeted with a warm and inviting atmosphere that immediately sets the tone for a truly memorable stay.

My visit to Never@Home Youth Hotel was way more than I expected! I chose to stay there because of the fantastic location - Kloof Street in Cape Town. It is THE STREET to stay if you want to experience the unique Cape Town vibe and not have to get into your car to visit a restaurant. We were offered safe parking for our car and Ruth, the Manager, attended to all our needs and made us feel welcome. Although the room was small, there was everything one needs for a comfortable stay. Much more than is expected of a Youth Hotel (Backpackers). We had a lovely comfortable queen bed with white linen, coffee and tea with mugs and a kettle. Enough blankets for the cold weather and even a safe. But the best of all was the staff. I have stayed at many 5- and 4-star hotels with good service from the staff but the customer service of Never@Home was on another level! Check-in was professional and fast and immediately links you to a Never@Home WhatsApp group where you communicate directly with the staff member on duty. Whether you need suggestions on restaurants or need a hair dryer, the reply on whatsapp or a knock on your door happens within 5 minutes! There is a Gerhardus and his team created a fantastic and unique space for people from all ages, not only young people. YOURS TRULY is an onsite restaurant and bar and we love the private deck area reserved for guests. There is a small outside gym, bikes to rent, outside seating in the garden and a communal kitchen should you want to prepare something to eat. Will I book a swop their again? Without a doubt!! Well done to the entire team.

We stayed in room 101 on the first floor. The room was good, but the music from downstairs was so loud that we could not sleep through it, even with the earplugs they leave in the room. It also says that it’s less loud between 22:00-08:00 but that was not it. The music stopped at 23:30, which was fine. But the staff en people were loud again at 5:30, so the first two night of our stay were very short. After that, we decided to ask what options there are. Luckily, we could change room to the third floor. This was much better! It was nice that they thought with us about a solution. But know that it’s often very loud there!