Protea Hotel Cape Town Mowbray

The hotel is very good and close to the airport with shuttle service. It's relatively new and everyone is very nice

房間乾淨整潔，環境非常不錯。設施完整，衞生到位，開普敦是個非常美麗的城市，下次過來出差可以繼續入住這個酒店

A few years ago, we just loved this little gem of a place, shall I say once upon a time! On arrival you keep on buzzing the gate and no response. Happened twice. Eventually you make use of your hooter to get the attention of reception. Please do not dare ask them why they don’t open the gate, you get told “you did not ring the bell”! At reception a lady came begging for a warmer blanket for her little one, the more she asked for one, the more the reception lady asked her did she not get a blanket? Quite embarrassing. The Wild Fig restaurant was very enjoyable. The Hotel room was beautiful. Sadly it had a terrible bad toilet spray/mouldy bathroom smell, so overwhelming and unbearable that one could not bare the smell for longer than a few seconds. It did not help much as the room was standing closed with no ventilation. One can only imagine how long it’s been like this. After a few minutes more, we decided to leave and cut this bad experience short, and find an alternative place to stay. On reporting our unsatisfactory experience to management the next day, it became even worse! After management had enough time to check on all the facts and call me back, the reception manager did not do so. Once again I had to telephone the reception manager, who in turn had this unacceptable tone of arrogance in her voice. After explaining to her how to check on all the facts, it was evident her lack of experience in this regard. I asked her for the Hotel manager at 4:20pm in the afternoon, I was told he had already left. After demanding to speak to the hotel manager, I eventually got a call from him this morning. Obviously he only heard his reception managers version, and already made up his mind how he was going to deal with this. I explained everything over again and asked him to please check all the facts properly before addressing the issue further. He said he would, but don’t hold your breath. My recommendation: Do not book here, as they do not live up to the standard this prestigious hotel once had!