Dock House Boutique Hotel and Spa by Newmark

We stayed at The Dock House for 3 nights at the very start of a 21 day holiday commencing in Cape Town. We have a preference for boutique hotels, they are usually quirky and the service excellent and I have to say we were not disappointed. The check in and welcome drink at the neighbouring Queen Victoria was efficient and welcoming and we were shown quickly to our room which was great as it was only mid morning. The room was lovely and spacious, with ample seating to relax, very clean and well presented. The bathroom was huge, with a shower room, separate toilet and bath area with a roll top bath. There was a welcome plate of sweet items presented on the desk, the chocolate brownie square and the Turkish Delight were outstanding and I still think about them! The hotel was fantastically placed for the V&A Waterfront and was in a very safe courtyard area. We had drinks at the Queen Victoria and ate dinner in the other linked hotel, the Victoria and Alfred. Our food there was extremely good. The service in all three properties was outstanding, everyone was very polite and helpful, from the restaurant staff, reception team, bar staff and also the outside team who set up the sun-beds each morning - who waved and called good morning when we were out on the balcony. Breakfast is in a small drawing room which at first looked rather formal, and wasn’t helped by us being the only ones there on our first morning, as we were up early to meet a tour guide, so we felt a little conspicuous! However other guests did arrive after a while and it felt less austere. Plenty of choice on the menu for cooked breakfast as well as pastries, cereal and fruit. The guesthouse manager who looks after everyone (whose name I cannot recall) was very efficient and clearly proud of the facilities, decor and flowers in the room which he had done himself. I do agree with a previous reviewer that it was slightly odd to be presented with a bill to sign on our departure day when the breakfast is included in your stay, so essentially this was really just for you to tip-while the service did warrant a tip it didn’t really feel quite right to have a bill handed to you for this purpose. Perhaps the hotel could look at an alternative way to cover this off-perhaps at reception when you check out? Our stay at The Dock House was a wonderful start to our holiday and we were blown away by Cape Town, so much to see and do we couldn’t possibly do it justice in three days, but will certainly be back for more in the future.

The highlights were the high standard of accommodation and the lovely staff. We enjoyed the close proximity to the waterfront during the day however it was a different story at nighttime. Back the positives...everything about the hotel was exceptional and its 5 star rating thoroughly deserved. Equally the staff were an absolute credit to the Newmark brand. The manager Jason - nothing was too much trouble. The cat-loving Oswell welcoming us - such a lovely man. Ashley the "florist" - keeping the Dock House in perfect working order. Now to the downside...due to the close proximity to the waterfront, the music from the local bars kept us awake until 2am. This would be fine if you are nightowls but unfortunately meant two very sleepless nights for us. We can't be the only guests to experience this and our only criticism of our stay was not to have been informed about this. I'm sure there were quiet rooms in the main hotel away from the lift and the noise of the waterfront.

We stayed here for 5 nights. A gorgeous little hotel! Great accommodation and fantastic staff. Everything was done with a genuine smile. They couldn’t do enough to make you feel welcome and enhance our stay. We would highly recommend it. David & Maureen Brown

Dock House is a stunning boutique hotel and a short 5 min walk away from the stunning V&A waterfront. The rooms we had were beautiful, clean and well stocked with lovely sweet treats A special mention to Ashley who made our breakfasts so special and is clearly dedicated to making your stay, tables and ambience so perfect! We miss our ‘Ash lattes’ which were a vision of joy and tasted amazing.

The hotel is very well placed in the V&A area and is very boutique. The staff were excellent especially Donovan and Ashleigh who looked after us all the time. The room was spacious with a separate bathroom, the bed was very comfortable and the view from the balcony was spectacular.

Firstly, I'd like to complement the staff on duty who have been helpful, friendly & willing. We booked a Luxury Suite for 3 nights. Upon check-in/ arrival we were allocated a Luxury Room (as we later found out) the only Luxury Suite was already occupied! We have Pre-paid for our stay in a Luxury Suite. We have asked to be compensated for the room downgrade. We will be changing rooms today, but as a result we haven't unpacked or been able to settle in & relax which is disappointing. We had booked 3 nights here (in a Suite) for that very reason. Our current Room, Dock House Room 4 - desperately needs some TLC. - Ripped & stained bedroom curtains; - shower needs a deep clean & maintenance; shower head not working properly; - bedroom carpet is heavily soiled, stained & in dire need of steam cleaning; - bathroom tiles need new grout; - toilet flush is (still) broken - lock to patio door was broken upon arrival - we requested firm pillows in advance. These were not provided & had to be requested late at night when we went to bed. Also, the aircon in gym is broken. It is the height of summer! We're now paying to use the Virgin gym down the road instead. This is one of the reasons we booked here as it had a gym on site. This establishment is not worthy of five stars. Reading some of the other reviews, basic maintenance & upkeep appears to be lacking. When did the GM last spend a night in hotel, or even inspect the hotel rooms individually? Let's see how we get on for the rest of our stay...