Fairfield Inn & Suites Detroit Canton

Clean, no smell. The service is perfect.

酒店很不錯，感覺很安全，另外對面有一家Blacktock的牛排店也很不錯。

地方很不錯

I recently stayed at the Fairfield Inn & Suites Marriott Detroit Canton and was met with conditions that deeply marred my experience. On the night of August 16, 2024, my initial room was far from the clean, welcoming space I anticipated. It was littered with hair in the bathroom, shower, and bedroom areas, and the trash bins had not been emptied from the previous occupant. The hotel staff did accommodate a room change, which I initially thought was a considerate gesture. However, the following morning revealed a more distressing issue: ants infested our new room, leading to numerous bites. In an attempt to rectify the situation, housekeeping sprayed insecticide while we were still in the room, which was both disruptive and raised health concerns. To make matters worse, the front desk informed us that management would not be available to discuss further actions until the afternoon. When I followed up, I was told a manager would only be available on Monday. Later in the day, I received a call from Sharon, a front desk agent, whose conduct was nothing short of unprofessional. She was rude, condescending, and outright combative. Our simple request for another room change and compensation was met with a blunt “that’s not gonna happen.” Due to Sharon’s unwelcoming attitude, I decided to check out early. It’s disheartening to feel unvalued as a loyal guest of Marriott. I have taken photographs and videos as evidence of the unacceptable conditions we endured. It is with hope that this review prompts a swift and appropriate response to address these issues.

Horrible policy at this hotel. Regardless of the notification after checking in, this hotel will charge a day for any change. Despicable practice. We were to stay 4 days but had to leave a day early. Gave them a 2-day notice that we needed to depart a day early. The response from the front desk, Oscar, was the policy is to charge a one-day fee regardless of the situation or notification. When requesting to speak to a manager, Oscar, discounted and ignored my request. I have stayed at Marriotts all over the country. Due to government work and when the mission was completed early, we would sometime depart a day early. Never an issue. Instead of addressing leaving early without penalty, the only comment is that it is Marriott's policy. The hotel said they opted in on this policy. Oscar's comment was I should read the fine print before booking. Providing a snide comment and stating nothing could be done is a farce. This is a horrible policy and is a poor reflection of the Marriott brand. This is the first and only Marriott hotel that I have encountered having this policy and have stayed at Marriotts for over two decades. Very disappointing.

Worst terrible hotel in the country they have no room service and the service is the worst the customer service at the hotel is the worst also the quality at the hotel is the worst and terrible in the world I world not stay here again and wouldn't recommend this hotel to anyone who need to stay in a hotel

We arrived very late at night and they were super accommodating by giving us a late check out the next day. The room was very clean and updated. All of the staff was very friendly and professional.