Linda W
22 de julio de 2024
We were so looking forward to this holiday…and we were so disappointed. If you want a quiet hotel and area with nothing to do or walk to ..then this is the place for you.! The only place within walking distance was a spa shop and a couple of other shops and cafes. The accommodation we stayed is very tired although clean. We hadn’t realised that we would have to pay for room safe and were even charged for the day when we left at 10.00am. The shuttle bus is €7.50…leaves at 9.30 and returns at 5.00. We were not told we had to book this. We were not given a card for beach towels, and again if you want them cleaned…another charge. The WORST EXPERIENCE however was on the Wednesday evening when Sergio the bar manager stormed over to us shouting in front of guest and staff, because he said we hadn’t paid for drinks…which we had. Drinks at the bar have to be charged to your room or you pay on a card. No cash. Also if you have a drink in happy hour, you have to finish it before you go to eat as you are not allowed to take it with you into the dining room, you are not allowed to eat in the bar area..although there is no signage to say this. The dress code is simply not observed or enforced…don’t bother to dress up, as most guests are in shorts, t shirts, vests and flip flops. If you want a parasol for some shade, they’re only about 15 on the terrace areas,,,we found out the rest are locked away. There are no parasols around the outdoor pool at all.. The setting is beautiful..but lots of steps to access the sunbathing areas…looks great until you have to climb the 50+ steps back up to get to toilet or get a drink. We had to involve the hotel manager Dina, after the episode in the bar and she was very apologetic…but as a senior member of your team Sergio needs to know that we are guests in the hotel.
Traducir