Emelda Sun Club

First things first: It all depends on your priorities- what you expect from your holiday…for us it was “passable” “kind of ok” +We were generally happy swimming, the water is very clear and it does seem that there’s more than enough space for everyone in the sea. It feels safe and overall a very positive experience with the water being very warm (mid-October) +we loved the view of the mountain on a clear sunny day. +the food was good, lots of it, some healthier options for those who try to maintain weight, and lots of other foods, fresh vegetables and a variety of meats, the soups we also yummy! So a huge thank you to the kitchen staff. + the only friendly entertainment staff member - Altima, doing yoga - always with a smile, always welcoming, from 10 am to 10pm +I won’t speak for the quality of alcohol, but we never had a hangover the next day, which to me is a positive. + a huge round of applause to those who maintain the green areas on the property- It is very pretty +the staff at reception try to do their best and accommodate everyone, but there’s only so much they can do when the hotel operates and full capacity What was disappointing: - THE BLOODY NOISE ALL DAY!!! If you are a family with some of you 50 years old, you probably want some peace and quiet- you should know - this is not a place for that! The closer you are to the main building the more noise you will get. It will be rubbish bin collectors, generators?vents from the kitchen? AWFULLY AND UNREASONABLY LOUD MUSIC FROM 21:30 to 24:00 ( even though it’s supposed to stop at 23:30). I ask myself what is the point of such loud music? Those who are dancing there can clearly hear it! The overall age-range here, I’d say 40+, with quite a number of 60+ year olds , are you telling me that they all party like crazy? -the ROOMS are tired, and if you need a twin room, be ready to have one king size bed and a single bed added, both squeaky and loud, if one of you uses the toilet and night- the other will probably wake up -cleaning is hit and miss even if you leave a tip, there might be no cups in the rooms or they will forget to stock up the fridge. I truly sympathise with the staff, they are incredibly overworked… And probably are doing their best to accommodate everyone -entertainment staff: gosh! Don’t expect a smile from them, the females in charge of most activities look indifferent and frankly sound rude! The woman leading Bocha threw balls at the guests every time the game started - never stayed till the end of the activity and suggested we played on our own, which, to be frank, was better than with her… not sure why the aqua aerobics lead decided it’s a good idea to criticise how participants do the workout, cmon! The majority of people are 50+ have some respect, I really didn’t appreciate the attitude I will highlight that I understand that everyone here works pretty much 24/7 for us to have a good time, and we don’t know how much stress they are under, but still, being ni

it was the 10th visit to this hotel, but definitely not the last! We love this place! The entire crew team: from bartenders/cooks to cleaners and gardeners who deserve special praise took care of our rest We feel special here. It's nice to see that the employees don't change either - it shows stability!I would like to say special words to both Fatihs - both the "old" ones whom I have known for years and the new ones - who won the heart of my youngest daughter Also special greetings to the girl from the coffee corner Spa employees - in clans to the ground! And, of course, for the coolest benefit of Emelda Sun Club this year - roller skate guy Aidar!

Çocuklarımızın ısrarıyla 5 çocuklu üç aile 2. kez otelde konakladık . Bu nedenle oldukça objektif değerlendirebiliyorum. Önce otelin artılarından bahsedeyim: * Son derece kompakt bir otel. Bu yüzden her yaştan çocuklu aileler gönül rahatlığıyla tercih edebilir. Aquapark, Kids club ve açık alan park aktiviteleri beklentilerimizi gerçekten karşıladı. *Damak tadı çok kişisel olsa biz otelin mutfağını başarılı bulduk.Üç ayrı yemek alanında sunulan seçeneklerle otelde aç kalmanız pek olası değil. Üstelik geçen yıla kıyasla bu yıl mutfağın daha profesyonel ve yemeklerin daha lezzetli olduğunu söyleyebilirim. Sadece akşam yemek saatinde klimalar ya çok az çalışıyor ya da belli bir süre sonra kapatılıyor. Gereksiz bir sıcaklık içinde hızlıca yemek yiyip kalkıyoruz. * Odaların temizliği bir yana ortak alanların temizliğine gösterilen özen inanılmaz. İlk defa bir otelde ortak alan WClerini güvenle kullandık diyebilirim.Temizlik ve hijyende aynı standartı korumaları çok güzel. * Pastane alanında kumpir, pişi, churro gibi hızlı lezzetlerin yanı sıra çay ve kahve istasyonu mevcut.Hem bu alanda hem plajda dondurma dolapları da var. *Her köşede mutlaka soğuk su var. Kapalı oyun alanında da bir kahve köşesi bulunuyor. *Geçen sene içkilerin kalitesizliği yüzünden tüm tatil mohito/bira/rakı üçgeninde dönmüştü. Bu yıl acısını çıkarıyoruz:-) Bu yıl bar ekibi her anlamda süper. * Personelin hizmet kalitesi tatil keyfimizi gerçekten çok arttırdı. Hepsine buradan da teşekkür ediyoruz. Gelelim otelin geliştirilmesi gereken yönlerine : *Ne yazık ki deniz kenarında şezlong bulmak bu yıl bir sorun. Müşteri ilişkileri sorunu" Biz söylüyoruz ama insanlar dinlemiyor" yaklaşımıyla uzay boşluğuna göndermeyi tercih ediyor. Emsal otellerde olduğu gibi başıboş bırakılan havluların toplanması gibi bir uygulamaya acilen geçilmesi gerekiyor. * Otelin tüm web sitesi tanıtımlarında iskelesi olduğu görülüyor. Ancak iskele kullanımı için ekstra ücret talep edildiğini ancak otele girince öğrendik.Üstelik plajın nispeten büyük bir kısmı da yine ücretli kullanıma tahsis edilmiş durumda. Sıcaklığın 45 derecenin üstüne çıktığı günlerde iskeleyi kullanamamak epey can sıkıcı oldu. *Geçen yıl içler acısı olan animasyon ekibi yerine yeni ekip gelmiş ki bu otelin havasını oldukça değiştirmiş. Yine de çocuklarla tatil yapmanın bir sonucu olarak tek eğlence seçeneği akşam animasyonları olduğu biraz göz ardı ediliyor. Tipik olarak Rus müşterileri eğlendirme düsturu ne yazık bu yıl da devam ettiriliyor. Havuz aktivitelerinde ekiple kaynaşan ergenleri odağına alan/ onlara kıyak geçen akşam eğlenceleri vasat kaldı. Ayrıca 80ler 90lar partisi, köpük partisi vb her ortamda seçilen müzikler gerçekten çok vizyonsuz. Zaten %70 Rusça %25 dans ve %5 Türkçe çalıyorlar.İngilizce club ve disco parçalarının çok acil bugünü yakalaması gerekli. Ayrıca Tarkan'ın Şımarık'ı dışında binlerce yeni ve eski güzel pop şarkısı ve şarkıcımız lütfen bunu hatırlayalım. *Son olarak otel yönetiminin profesyonelliği

For this type of vacation (many children, screams and everything that makes a hotel child friendly), the hotel staff put a lot of effort into doing it right. If there's one thing that can be criticized about the hotel, it's the huge amount of food :) because of which, it seems to me, people become very arrogant in relation to food.

The hotel is perfect for families with kids. A lot of entertainment was prepared for kids instead we were there out od season. The service was kind and helpful. Room was clean and everyday prepared. Very good mark for big choice od food. Everybody will find something for himself.

We stayed at this hotel for 8 days with my husband and 10year old child. The hotel and its grounds are very nice, well maintained garden full of trees, bushes, flowers. Rooms are situated in garden bungalows. Rooms were very small, outdated but clean. Very small balcony. Beds and pillows comfortalble. Rooms were cleaned daily, minibar filled also every day. Safe, fridge, wifi was working OK in our room. AC was working but leaking a bit. The food was average, repetitive. The restaurant was full but we had no problem to find a table. It was cantine like and self service even with drinks. The waiting staff was OK but they did not clean the tables properly and on time. During the day there are some options where to eat - main restaurant, snack bar, grill...There was icecream nonstop. Drinks were good. No problem to get drinks any day or night time. Bottled water was available in many fridges any time. Alcoholic and nonalcoholic drinks were good, we used bar at relax pool, very nice guys there. The pools were nice and clean, with warm water. Water slides fine, working certain times during the day. We usually reserved sunbeds around 8:30 - 9 am by the pool, no problem to find any sunbeds free there or at the beach. The beach towels can be exchanged as you wish. The beach was nice and clean, sea amazing. There were some water attractions to climb on in the sea. Animation team was OK. Really many activities during the day and show or live music at night. Free wifi working everywhere. Overall the stay at Emelda Sun Club was OK, nice but not perfect, not luxury at all. If you get a good price it is worth it otherwise it needs updating, especially rooms.