Novotel Cambridge North

The room was clean and tidy. Service was meeting my expectations. Enjoyed the food and health services

No bed for third person made up, called receptionist I was told someone will come and do it, this was at 19:00 no one ever came, even after following up over the phone. I spent night sleeping without bedding, on plain sofa bed without a single pillow. Terrible experience and poor service. Not enough towels, just for one person & again after calling reception- I was told that they ran out of towels!!! This was enough for my family to bare after whole day of travel, especially the room booked was Executive one. So expected to be up to highest standard and service to be over the top, this isn’t the case. Cleanliness is very poor - see pictures. Dust everywhere and this wasn’t one day worth. After asking for partial refund due to poor service, I was given a silly look and smile, advised to sent email online. Do not bother going there.

The location is ok where is next to the Cambridge North Station and there is a bus stop nearby the hotel. We could take bus to go to city center. The hotel is quite new, clean and tidy. However the service is bad. First our booking covers the breakfast meals however their system doesn't showed it. We don't know why, even we showed the staff at the Frontdesk staff, she just said no and didn't do anything to check it or correct. Luckily we showed our vouchers to the staff at the restaurant in the morning next day. That staff was very helpful to correct it after we showed our vouchers even though her note from the hotel stated our room not covering the breakfast. Besides, the room service didn't replenish the toilet paper and facial tissue. It just left a little bit of toilet paper and no tissue. There is no phone in the room and we needed reported the issue in the system. Even I went to the Frontdesk and requested to give us the new toilet papers and tissue. The lady staff just keyed in our request and said, "it is ok. We will deliver them several minutes later." However we waited for whole night until next morning. The answer was nothing. We are very disappointed to the worldwide brand hotel with such service.

Good stay at this hotel, the room was nice and clean and it was quiet. Was great that there was a pool. There there were quite a few (small) areas for improvement which I will list as I think the hotel is new so will hopefully take on feedback. It probably wouldn’t stop us going again but it might not be our first choice for these reasons: 1) Staff not particularly helpful or welcoming. For example, we arrived we were not told that we had to come and get a separate key for the pool, which meant we had to trek there and back to get a new key. 2) When we tried to get back in our room on the morning of checkout, before 12pm, the checkout time, the key card wasn’t working. Staff did not apologise for this and it seemed to be a very common problem. It should be easy to fix and meant we could have been running late for checkout. 3) Speaking of reception staff, they are seated at a chest of drawers not a desk which almost certainly does not meet health and safety requirements, and looks a bit weird. 4) Not enough staff for checkout, probably because of the key problem above. 5) Parking situation is not ideal as you have to park in the station car park. There should be a discount for guests. Also the bit outside the hotel is reserved for taxis so not great if you need to be driven right up to the door as we were scared we would get fined for doing so. 6) The hairdryer was broken in the room. 7) Showers in the swimming pool changing rooms go off after about 5 seconds. Also the shower cubicles need a place to hang a towel, and ideally a bench so there is a private place to change.

The hotel is clean and close to the train station. The best thing about this hotel is a pool. There is not much amenities provided by the hotel. The staff is helpful.

Our stay was great. You have to surrender the access for the pool/sauna every time you finish and ask for a new access card if you want to use it again. Choices for the breakfast is good as well. Overall we've enjoyed our stay. Thank you

Very close to Cambridge North station and the bed is so comfortable. Staff are very friendly as well. 5 star recommended!

A very nice hotel with a delicious breakfast. My family and I love the swimming pool so much!

Staff very nice and helpful. Thank you Hannah and the reception team. Hotel's restaurant also very good and the kids enjoy the food there.