Hotel Tropical Park

Okay, so let’s start with the positives …….. 1 bedroom suite was very spacious and well equipped, We paid extra for a pool view and that is what we got with a decent sized balcony. . Twin beds, very comfy, bathroom spacious with a large walk in shower, toilet, bidet and countertop sink. Towels were supplied, but when we had the room cleaned midweek we only received two fresh towels back. There is a TV in the lounge and the bedroom with about four English channels on. Air-conditioning in the bedroom only but we could not get ours to go any less than 17° and as soon as you open the patio doors it shut off. Didn’t feel safe to leave the bedroom window open at night as it faced sideways onto the stairwells and the road and it was a full open window and didn’t have the option to have the top open. So now the negatives ….. when we checked in we were told by the receptionist and it was pointed out to us on a leaflet that the lower pool was for adults and children with inflatables and also a side children’s pool, the top pool up two flights of stairs was for adults only and not heated. After being there for two days, children had then started to swim and play in the adult only pool with inflatables, as two middle-aged people we were quite looking forward to the peace and quiet of having a nice swim in a pool where there were no children so this didn’t happen. Also almost daily The PADI scuba diving instructor was giving lessons in the adult only pool which then made it difficult to swim in the deeper parts of the pool. The lower swimming pool is surrounded by very slippery tiles when wet and we witnessed quite a few people falling over and hurting themselves including children. Only one lifeguard covered the two pools where he was situated on a raised seat but spent most of his time on his phone or going round emptying bins and constantly rearranging sunbeds and from a few remarks we heard from other guests he was extremely rude. The older lifeguard who was there at the weekend was actually doing pool checks and seem to be a lot friendlier. Jacuzzi is based up on the adult only area but children under the age of six were allowed in there even though signs state otherwise. There was a daily aqua aerobics session in the family pool which we could hear from the top pool, but apart from that, we didn’t see many people taking part in the daily activities Which was probably aimed more for children. Pool areas quite dated and not cleaned everyday, lots of sun beds but not many parasols or tables. There are two restaurants in the hotel but only one of them was open which was the main buffet restaurant with seating inside or outside by the pool. The food was very basic with limited dishes and the labelling of the food was very poor. Main allergens were not displayed most food did not even have a description as to what it was ( calamari being labelled as onion rings and chicken nuggets were actually cheesey stuffed jalapeños, meat in the vegetarian salads