Roman Spa Resort

Very lovely place to stay dated but charming close to store’s restaurants and art shops the wineries area are world class also hidden gems everywhere in the region make sure to make reservations at the finest winery in the world with views that are amazing

We have been coming here for 18 years. We love it. The only thing that would be better is if they updated their beds. We will continue to come and we will continue to bring our own bed topper. The pool is so wonderful and the staff are helpful. ……..

Comfortable, quiet rooms. Friendly, helpful and efficient staff. We loved the pools - one outdoor with a great hot tub and one indoor pool. Saunas too. A bit dated but charming, nonetheless. Priced well. We got a kitchenette and loved our experience.

The place has a nice layout the garden is lovely, the gardener is great too. We will tell our friends about this place too. We love how close we are to downtown, all the people are great it is a great place to stay!!! Stupid REVIEW won't let me wright a short review!! U need to change that!!

It's with a heavy heart that I write this review... My husband and I have gone to Roman Hot Springs for about 20 years now. We have taken our children and friends. Even though.. the place is outdated the management is rude no robes Can't check in early, ever, even if it's an hour. They will charge you 30 dollars for early check in. yapping neighbor dogs overpriced. So, when I got an e-mail (2 days before leaving for Roman hot springs for my birthday) saying that they had "upgraded my reservation" i was a bit leery. They NEVER give anything for free. So I called to inquire and basically was treated so condescendingly for even questioning the upgrade. It's an upgrade, it's free she said. It's a king with a daybed. I started asking questions, again rudeness. Well I thought, we'll see. So we get there, excited to see the upgraded room and it was not an upgrade. Yes, they have a daybed which is like a futon with a gross tweedy cover on it but there is no closet and it's not cozy like the basic king room sooooo.... I go back to the office and tell them I don't like the room and I want the room that I reserved and am told that they are doing renovations and that they don't have any classico kings left. I said well can you upgrade me then to a superior? No, you'll have to pay more. Mind you, they gave away my room and haven't apologized ONCE for the incovenience, tried to give me the ol' switcheroo to a not so nice room (telling me it's and upgrade :/) and now are stonewalling me!! Finally, they gave me a room with a kitchenette. Fine, all good. But not good, later my husband and I experienced dirty looks from management like we were the bad guys!! It was so uncomfortable, I left very disappointed from my experience there. So, I don't think I'll be goin' back for a while. Nor, recommend Roman Hot Springs to my friends. And please don't say "Sorry we didn't meet up to your expectations", because you did. I was leery about the upgrade because of your management's serious lack of hospitality and I was right.

This review is for the spa service ONLY. We have been coming to Roman Spa for 15 or more years, even bringing family members with us on some visits. Roman Spa is still our favorite place to stay when we visit Napa Valley. Most of the time, we utilize the spa services, but this visit was very disappointing. The receptionist was quite unfriendly and failed to provide any information regarding changes in payment policies. After booking our appointment, she mentioned we would receive an email confirmation. I did receive the email, but to be honest, I didn't read it thoroughly because I assumed it was just a confirmation. After our treatment, we tipped the therapist in cash. When we asked the same receptionist about the total cost after using our $75 certificate, the amount seemed off, so I requested clarification. She informed us that all spa treatments automatically include a 20% gratuity. We were in shock. Why should we have to pay a tip in advance before receiving the services? What if we weren't satisfied or only partially satisfied? I strongly believe customers should have the right to decide how much to tip. This policy feels sneaky and dishonest. The receptionist should have informed us of this at the time of booking, rather than after we completed our treatment. It made us feel very uncomfortable. I'm not even sure if it's legal to charge a tip in this manner. We will not be using the spa services during our future stays.