Hotel Palia Puerto del Sol 3 Sup

Honest Review: Unsafe, Unhygienic, Discriminatory inaccessible Hotel Palia Puerto del Sol, Cala d’Or, Mallorca This is the most disappointing and unsafe holiday I’ve ever experienced. I would strongly advise against booking this hotel, especially if you have dietary needs, mobility issues, or care about hygiene and basic safety. The hotel failed on every fundamental level — and I ended up ill with vomiting and diarrhoea, which I believe was directly linked to how the pool hygiene was handled. First Impressions When we arrived, the hotel looked okay on the surface. But within minutes, we saw signs of poor organisation and unfair treatment. Only one staff member was checking people in, and even though several guests were waiting, a Spanish couple were allowed to jump the queue and were checked in first. This set the tone for what felt like preferential treatment for certain guests throughout our stay. ⸻ 🛏️ Rooms & Accessibility Our apartment was very dated, with uneven wooden flooring that felt unsafe — especially for me, as I have a mobility disability. The bathroom had no floor mat, making it very slippery. Although the room was cleaned daily, it was far from safe or accessible. I saw several elderly or disabled guests also struggling with the layout and stairs. The hotel is not suitable for guests with mobility needs. There are stairs everywhere, and steep pathways and although there’s one lift to the restaurant, staff repeatedly turned it off about a hour before mealtimes had finished, my opinion was they were not wanting people to go down to restaurant near closing time this forced elderly and disabled guests to use steep stairs. 🍽️ Food & Hygiene: Dangerous Standards Food was one of the worst parts of this stay. Breakfast was always poor — burnt sausages, sloppy eggs, cold beans, and frozen-in-the-middle hash browns. The fryer oil was black, clearly not changed in days. I saw chefs handling food with bare hands, including one cooking churros in the same filthy oil just used for sausages. There were no allergen labels or ingredient signs anywhere — a huge problem, as my son is dairy-free and I have Crohn’s disease. Because of this, we had to eat at the nearby marina at extra cost, some days I just ate bread and crisp which isn’t acceptable. I raised the issue of cold and inedible food with the manager. His response? “I eat here and I like it.” No apology, no action, and my complaint wasn’t logged. I also saw multiple guests reheating their food in a microwave, which speaks volumes about the kitchen standards. ⸻ 🏊 Serious Health Incident After Pool Contamination I personally witnessed faeces in the pool, and immediately reported it to staff. Shockingly, it took them over 40 minutes to act. Guests were left swimming in it, and staff seemed unconcerned. The next day I saw a staff member cleaning scum from the side of the pool while people were still in the water — again, completely inappropriate. Two days later, I became unwe

We stayed for 8 nights at Palia Puerto del Sol as a family of five (kids aged 9, 7, and 4). We arrived at 4am to a clean reception and a friendly welcome. Our 2-bed apartment (Room 383) was spacious and initially clean, with a fridge (with complimentary water), kettle, and working air-con. Unfortunately, things went downhill quickly. By day two, the air-con stopped blowing cold air and a strong sewage smell developed. Despite multiple complaints (5 by memory) the issue was never resolved. Ants began invading the apartment due to gaps in the floor, and cockroaches appeared on the balcony and in the hallway. The floors were never mopped, and bed linens for the kids weren’t changed during the stay. Water in the apartment was salty – problematic for hair washing, especially with coloured hair and/or extensions. The snack bar (located at the main pool) had mainly chips, burgers, hotdogs and salads. Cakes and fruit are served around 3:30. Selection is fine and plentiful. Ice cream is not self serve and you must ask a member of the bar staff to get it for you. Most of us (including in-laws) had experienced stomach upset by the end of the week. The pool area was poorly maintained. Ashtrays and dirty sunbeds were left uncleaned each morning. A rat was spotted running through the pool area, and when someone defecated in the pool, it took staff 20 minutes to act. It reopened the next day with minimal urgency shown. On the plus side, the animation team were excellent – always friendly and engaging with the kids. The view from the chill-out bar overlooking the marina was lovely. Food at the buffet was fine but repetitive, with little for kids. A dedicated kids area with lower serving station would be ideal. The floor in the restaurant area is quite slippery. We witnessed several people take a tumble. My own daughter did also. Not one member of the restaurant staff came to check on her. To their credit, a member of the animation team ran to her assistance shortly after the accident. Cleanliness overall – both in rooms and common areas – was lacking. Cleaning staff were minimal and unmotivated. The sub-level entertainment area ("entertainment dungeon") was musky and outdated, and notably lacks a functioning bar – due to fire regulations, you're required to carry drinks from the chill-out bar yourself, which is inconvenient. The hotel has a large number of French and German guests, along with some British. I didn’t come across any other Irish guests during our stay, which was unusual based on past holidays. The staff are mostly French also. Not a negative, just an observation. Note that floats aren’t allowed in any pools, not even in the kids pool with the slides. Accessibility is poor – lots of steps and only one ramp. While the marina location is scenic, it’s a 20-minute uphill walk to the center of Cala d'Or. The nearby Spar shop was handy. In summary, while Cala d'Or was lovely and we might return to the area, would we stay at Palia Puert