Hoteles en Zona céntrica de Cairns, Cairns

Location is good. 20 mins from the airport. A nice pool. However the room is very damp not sure if it’s the effect of the cyclone jasper. I feel like my clothes are all damp after staying there for two days.

Thank you a really comfortable stay. Just a small note can someone reset the time on the digital clock in room 906. It was late .. so was I .. as I thought it was accurate. I must buy a watch. Also tea/coffee facilities would be a plus .. I missed this. Breakfast incredible.

TThe hotel boasts fantastic amenities. I’m particularly fond of the bed and pillows; I’d love to stay here indefinitely. The customer service is equally impressive. I’m grateful for the recommendations from Matthew and Peter regarding activities in Cairns.

I stayed here twice - the first time, an ordinary room, the 2nd time, I thought maybe the Horizon Club might be a higher level. Before I say anything, I may choose to stay again for the location! This property is not 'Shangri-LA' as you would expect - the windows are all dirty which is disappointing for 'Marina View' rooms... The Horizon lounge furniture is closer to school lunch hall style, and the dinner - well, I don't eat in food halls with sausage rolls and spring rolls. We ate in the main street which was AWESOME!. The ping pong table is bent, bats are without surface, and the air hockey machine without pucks.. Basically a 'cashing in on the brand' experience...

Great staff! We dropped our passport on the Uber and the Uber driver asked for $100 to return it to us. When the concierge saw that, she rushed towards us and reprimanded the driver and insisted that he return us the money. The receptionist almost got into a fight with the driver for us and managed to force the driver to return us our passport and the money and we were so grateful for that! It was our first day in Cairns and she helped turn our day around. Kudos to Pilar and Charlotte for helping us that day! Very convenient location with short walk to the reef terminal and lots of bars and restaurants nearby with a great night life right here at the hotel. Good view of the sea from the hotel too.

El hotel es una buena ubicación a pie a Bares y restaurantes Es muy fechado y necesita un remonte de viejos ascensores Nos encontró pero nos decepcionó Descubra que el hotel estaba en construcción y que no había piscina que proporcionaron transporte a otro hotel pero sólo fuimos al público uno Se proporcionaron toallas frescas diariamente, pero el baño no se había limpiado ni se había lavado El baño es pequeño no puede acomodar a dos personas en el mismo tiempo

Stayed 4+1 nights here. Very bad experiences in the end: my wife’s jacket was lost inside the wardrobe, I had to take taxi from airport to the front desk seeking assistance and told them to urgently help as my flight boarding is half hour later. They shared the room had been occupied by new guests and if there is anything left by us the cleaner should have found it. I said I am in a high rush and why not you staff just escort me to go to the room and take a look. They said they need seek internal approvals and when the senior officer came out, she repeated the same words. All of them simply ignored that I was in rush and blindly asked me to be patient, and then they worked in an over-patient way by keeping me at the front desk area without any certainty. Finally I realized going to miss the air flight and had to leave. Half way back to airport they called my wife saying that they have found the jacket and that I am the wrong party who didn’t patiently wait for them to slowly slowly take their time. What a joke! Isn’t said by them that new guests have moved in and if there is anything left by us they should have found it? So now how did they find it out? And, I am the wrong party? I am supposed to wait for them to take time and miss air flight? What a lousy team! They should have worked as officials in a third-class country, who are good at killing time, twisting words and blaming others, rather than in the front line of a reputable hotel.

The apartment is rather new. Location is the biggest its advantage. Vert close to bus station and restaurants. The whole block of 1/2 bedroom apartments are next to the “hotel”. The check in and out processes were fast without hassle. During my stay, I found some daily problems that I had to sort out. As the staff at the reception said the apartment is managed by the hotel, however, it is not serviced exactly as the hotel rooms. I prefer to have some information sheet telling some basics solutions. It was not cleaned up every day. We had the cleaning services for the 4th, 8th morning. I have to ask for refilling such as clean towels, toilet papers, rubbish bin bags, dishwashing tabs, I also need to empty the rubbish or food garbage.  Most disappointing, someone having their food in room and drop them nearby my door daily. As the temperature is hot there and stinky smell was suck.

This hotels wins the first place among other hotels on our Cairns trip! Brand new with mazing staff who are always there to make your stay perfect. The hotel has four pools in this nice courtyard area facing the beach, so you can swim with the view. Yet, the pools are not crowded at all. Family pool doesn’t look like, yet it is shallow with sand, little fountains and everyone seemed to have fun in there. Rooms are spacious and the beds are super comfy. Balconies are made for outdoor use with furniture and even night light. The view is worth the price!

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