Byron Bay Beachfront Apartments

This review relates exclusively to Courtyard 3 apartment and the way it is managed. Courtyard 3 is a split level apartment which my daughter and I chose as it has minimal steps. I originally booked the apartment just over a year before actually taking the holiday. At that time the apartment was managed by Byron Bay Luxury Homes. It was not until 17 March 2025 when I wrote to management asking them to confirm they had received my final payment, that I was informed that they did not manage this apartment any longer, but that they had forwarded the funds to the current management company. They supplied a contact email for the new managment company. Why it was left to me to discover this change myself is simply not acceptable. Courtyard 3 and four other apartments in the same complex are now managed by Fortyfive Management Pty Ltd. I had some interaction with a person from the current/new management via email. Instructions were left for me to access the safe near the parking area to retrieve the entrance key. There was no obvious reception area. The apartment itself was very nice, HOWEVER it smelled musty on entrance. There was an obvious red coloured food stain on the seating area of the couch which I removed myself simply with cold water. There was no toilet paper supplied in the downstairs bathroom and half a roll in the upstairs bathroom. There was a coffee machine in the kitchen, but without any complementary pods. There were 3 tea bags in the kitchen amenities holder. An instruction book for the oven and hotplates would have been most helpful. That appliance and it's operation were very hard to comprehend. The interior of the apartment desperately needs painting. The showers in the bathrooms are "open" with only one partial glass screen across the side. Water flows everywhere on the bathroom floor and it could be quite dangerous. I sent another email to the contact person enquiring about toilet rolls and was given the excuse that the cleaner had overlooked replacing that amenity. We found 3 toilet rolls left on the step outside our door when we came back one day from an outing. Meanwhile, we had bought our own from the supermarket. All of the above being said, we still enjoyed our "escape" to BB very much. New management needs to "pull up their socks" in a number of ways. I was sent an email after my return home from Byron Bay Beachfront holiday Apartments via Resly Com No Reply asking for a review of the holida rental. This email instructed me to "click on the link below". No link was supplied. I wrote three times to the contact person of Courtyard 3 requesting a link to be supplied. I did not receive a response. My advice to anyone wishing to rent Courtyard 3 would be to address the above crtique of mine with management to make sure the apartment is up to scratch.

Our accommodations were excellent - clean, comfortable and spacious. The kitchen was equipped nicely plus there was an outside barbie and eating areas. A great location close to the beach, just a short walk through the park and you're at the beach.

We arrived in Brisbon today and found out that the issue is still not resolved. What do we do now? It looks like we will need a lawyer to handle our case. Can -NOT- recommend Bryon Bay Beachfront Apartments. This has ruined our vacation. Frustrating to say the least.