Colony Reef

Wonderful ocean views, fun playground, great indoor and outdoor pools, and very short walk to beach. Located near historic St Augustine and many other activities. Condo was very comfortable and had all the basics. Cable was out, but they generously cut some off our bill for the inconvenience.

Please note our frustrations encountered at VRBO Housing Unit at 1401 Colony Reef. These were initial signs of Property Maintenance Negligence, followed by subsequent issues with sink water leak. I have attached our immediate concerns upon checking-into the unit, These were sent by Email to the Colony Reef Management, and they responded. I also walked to their office the next morning and spoke with Office personnel. They were sympathetic with my complaint and assigned cleaning person apologized for missing some stuff (dirty coffee pot with grounds, etc). ---- See attached Email communiques. On the second morning my wife walked out of the bedroom and noticed that her sock was wet. Water was seeping up from the LVP-flooring. Further investigation showed problem area. When we looked under the sink we saw a plastic dish drainer with a plastic container full of water. When we emptied the plastic container we noticed a slow drip-drip-drip from the hose coming down from the sink. After reporting leak to Office we were advised that Maintenance would be coming. We waited for about half hour and then was visited by pleasant Cplony Reef employee. But he studied the situation and determined the leak was from faucet up and behind sink itself. So he called a plumber and --- we went from there. We used towels to remove excess water under sink to keep it from leaking under floor. A Plummer arrived later that morning and repaired the faucet. He reported that the leak likely was happening for some time as the faucet was very corroded, My concern to OWNER of VRBO is that this UNIT was being rented as a vacation Residence for peace and relaxation. Our experience was a far cry from that. I believe that whomever was here last must have known about the leak and simply not reported it. When we entered the Unit my wife commented about the lack of a "Dish Drainer" for hand washing small items. We later saw the dish-drainer under the sink cabinet holding a plastic container to catch drips. Somebody put that there (see attached picture). I cannot imagine a respectable OWNER doing that, but I can imagine someone who takes advantage of tourists to do so. My wife and I visit FLORIDA very often and have used Rental Residences close to Crescent Beach. This is the first time that we experienced such a fiasco. My son and daughter-in-law, and their daughter flew in from SanJose, CA, to join us at the beach. As per a great time, we made the best of it. But stress on my wife should not have happened, nor should the inconvenience of the Housing Unit issues. I am asking OWNER to return 50% of our costs (two nights lodging) for the problems and issues that should not have been experienced by us as renters. We consider ourselves to be fair and understanding people --- but something unreasonable happened in UNIT 1401.

Family reunion with 52 of us scattered in various condos. Great place for kids to gather in the evening for fun and games on the large lawn space, and pool surrounded by the condos...family friendly and felt very safe...The best thing going was that two of our families had 1st floor rentals right next to each other, so made it much easier to gather and enjoy, and to watch the kids. My rental was not very clean.. had a funny smell to it. Ice Maker not working, sliding door did not lock, No hair dryer (but office staff was quick to supply one), and kitchen had minimal cookware, etc. Lucky for me, I did not have to do alot of cooking, but my crockpot was a god send! Beds were very uncomfortable! But the A/C worked great..Being right by the elevator was not too much of a problem in regards to noise!