Burnley

Don’t expect a hot tasty breakfast. The restaurant is under redevelopment but still charging guests for either a Continental or cooked breakfast. We were advised that there would be reduced dining capacity, but not that the restaurant would be closed completely between breakfast and dinner. After a six hour drive we were unable to get a cup of coffee there or access our room before 3.00pm. What a sad display of poor quality eggs, sausages and beans at breakfast the following morning. Rock hard hash browns and no black pudding, as had been advertised. There is better food available elsewhere for £10.99 per head.

Booked in for 1 night on Christmas Day after a family meal at The Palazzo. Regularly use Premier Inn and find them good value for money. The staff were all very friendly and helpful. The room was fine, not the newest, but comfy bed, decent shower and the WiFi was fine. Plenty of parking, just remember to log your car registration on the screen at reception. Breakfast was ok, slight wait for the egg and bacon, but I was in no hurry. I left my car there late morning and used the Ride app to book taxis which is like Uber. It worked well and is reasonably priced. Overall, I would stay here again.

Had a few small issues but Simon was amazing and fixed everything for me, he is an absolute credit to the company, and his customer service skills are impeccable. Ideal location if your looking for the football at turf Moor it's within walking distance

This was a most comfortable stay. It had all the usual great standard I expect from Premier Inn but the staff there just went that extra mile for their guests. The Duty Manager Claire was welcoming friendly and after arriving late due to weather conditions, gave me the great advice about asking the girls in the restaurant to plate up for me so I could eat in the comfort of my room after such a long day. She also gave me some great tips on places to visit, which I followed and it made for a memorable stay. The girls in the restaurant were amazing too, my order came swiftly on that first night, which I was truly grateful for 😊

Very disappointed with the Premier Inn. We have stayed at the Burnley hotel many times over the last number of years and always loved our stay. Unfortunately things have went downhill fast. Firstly, staff are still excellent and friendly, that is about the only positive I have. Rooms seemed sparse, they seem to have removed some furniture. WiFi was non existent and mobile data has always been poor in the area. The biggest issue is that Premier Inn have taken over the running of the Queen Victoria Brewer's Fayre and it is now only open to residents. Breakfast was particularly poor, some items were on the Buffet but others you had to ask to be cooked for you. The eggs were like rubber. It used to be bustling but now hardly anyone was eating there. We had dinner on the first night as we arrived quite late only to be seated in a dark corner of the restaurant as most of it was closed off. Staff said the restaurant is being turned into more rooms. The hotel itself was supposed to be fully booked but there didn't seem to be anyone around, car park was much quieter than it would have been. For us, after staying here so often, it will now be our last ever stay.

The two positive aspects of my stay at the Premier Inn in Burnley were the helpfulness of the reception staff, particularly the Asian gentleman who assisted me on the morning of 14th October 2024, and the comfort of the bed and pillows. The aforementioned staff member demonstrated exceptional customer service by promptly addressing my request for a banana due to my diabetic condition. Despite these positive aspects, the overall condition of the room was unsatisfactory. The sofa bed appeared to be in poor condition, necessitating the use of a sheet to cover it before placing any items on it due to visible dirt and stains. There were more negative aspects than positive ones. The hotel itself was in a state of disrepair. It was quite dated and unclean. The carpet was stained and dirty to the point where it was unpleasant to walk on. It wasn't just a matter of not vacuuming; the dirt was embedded in the carpet. The furniture was old, worn, and appeared unclean as well. The bathroom was extremely basic, with only hand soap and shower gel provided. There were no extras like moisturizer or a shower cap. Finally, the WiFi was so poor that neither my daughter nor I could get a signal on our phones to do anything. I had to go outside to the parking lot just to make a phone call, which was quite inconvenient and concerning, especially in the dark. Unless the hotel undergoes a complete renovation and refurbishment, I will not be returning and would not recommend it to anyone. However, if these issues do not bother you, then it may be a suitable option.