Crater Safari Lodge

Wonderful service. Great ambience, enjoyed my stay. The staff were friendly and dedicated to service provision. The views are awesome. The weather is friendly and accomodating. I would definitely come back again. Highly recommended for travel.

While the lodge is in a beautiful location, we were unaware that it was undergoing a major renovation until our arrival. The main lodge and pool area were both under construction and unaccessible. This is unacceptable given the fact that it is supposed to be a high end resort and the cost. Management claims that the renovations to the pool were done as an emergency just days before our stay, but I see a review from the month prior saying the lodge & pool were closed. I appreciate that renovations need to occur, but notice and a price adjustment should be given due to both the inconvenience and cost. Instead, we were just given a bottle of wine. Due to the size of our family, we had 3 cottages. There was much confusion around which cottages we were in at check-in. Given we were traveling as a family, I would have expected that our cottages would be next to each other, especially since we were the only group staying here upon arrival. Instead, our children's cottages several away from ours. The rooms are large with balconies to sit outside to enjoy the beautiful view. The beds are comfortable. Due to the main lodge being under construction, we were served meals at one of the cottages. The food was delicious. Further, the staff was very attentive, especially Julius. The fire pit was lit each night and we were able to enjoy the night sky. While the resort has a lot of potential given its location and staff, management has a lot to learn about how to treat its guests and make adjustments when their experience is not optimal.