Usuario invitado
12 de noviembre de 2023
Where to start! No welcome, no one speaks to you, if you like being ignored then this is definitely the place to come. How disappointing as on arrival I was impressed by the building in the midst of a very busy City. That is where the good stuff stops! The restaurant is leaderless, we walked in and nearly every table had not been cleared, whilst there was very few people dining it was very haphazard, I would not recommend visiting. Lucky the restaurant manager will try and help, but he needs coaching, training and support. The reception staff in the main hall are too busy on their mobile phones, to want to give any resemblance of Customer Service. Having asked in the morning to have the towels changed whilst we were out, it was necessary to return to the main desk 6 hours later to actually make this happen. The only place that has wi-fi in the whole building is the main lobby, so you will see lots of people trying to catch-up with emails etc. I cannot think of a positive thing to say about this Hotel, other than to recommend you do not use it, you have been warned!
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