KViHotel Budapest - the Smart Hotel

Чисто, быстро, удобно и главное — очень дешево за свое качество. Вернусь в Будапешт в этот же отель.

I cannot recommend this hotel highly enough. I stayed in Deluxe double room. The location, staff, rooms are excellent. The bed was comfortable and large. A lovely perk was the water dispenser in reception. As a solo female traveller, I felt really safe.

We have stayed at this hotel over the 1st of November. The whole "app-opening" thing is extremly unnecessary. You have to download an app upfront, which also means you always have to have battery to enter your room. In the end there is anyways always a staff at the bar so it is not really understandable why this burdening procedure had been chosen. The rooms are ok, really nothing fancy and look much nicer on the pictures than in real life. However, what really made me angry and explains my bad review were the noises: The heating system / air condition in our room made an extremly uncommon and very, very loud noise throughout our whole stay. It was impossible to turn it off via the app even though we tried several times. The staff tried as well and it simply did not work (congrats to this amazing app!). It was absolutely impossible to sleep. We complained already after the first night. Allegedly they were booked out and recommended us to approach customer service. One of the staff was so useless, he did not even bother to have a look at the noise and check whether he could probably fix it. Both of the two employees seemed to already know about the noise, but simply did not care. I tried to approach the management since then several times and have not received a single response. I would definitely not recommend anyone to stay at this hotel.

We booked a room that we had to cancel. However, the booking app forced us to pay the charge, even though the cancellation was in due time. Trying to contact the hotel proved useless, so we finally had to take regress via our credit card institute.