Bxlroom Guesthouse

Edmund has really put the time and energy into making this space a home away from home - cats and all - taking care of his guests and the space alike. So many lovely details, from the types of shower gels to the pillows, to the tea and coffee counter. He is attentive and present for guests, ensuring a great and comfortable experience. The location couldn’t be more perfect (and even more so especially for LBGTQI+ visitors).

If I could give this zero stars, I would. Worst customer service I have ever experienced. I booked to stay here and made arrangements with Edmund to drop our bags at 11:00am as our flight landed early that day. We arrived at 10:50am and we buzzed the door. And waited. We buzzed several times to no avail, so we called and got voicemail. We left a message. Then we texted multiple times. We sat there for an hour. We finally left, went to a restaurant and called ***********. While we waited for them we booked another hotel so we could actually start enjoying our day (we are only in Brussels for 2.5 days). We requested a refund. Edmund refuses to give us a full refund. He answered Booking.com’s text (or call - not sure which one) and said that he would see us now and he was ‘busy’ checking out other guests and vacuuming. Really???? You left guests outside for over an hour - while you were vacuuming?? even though you made arrangements with us for 11? Even a call or text saying that you were running behind would have been appreciated. We sat there, outside the door, with our luggage waiting and waiting…. Edmund kept the first night’s room rate (about $200) saying that as per his contract, if we cancel day of, you pay for that day. What about our contract? I have it in writing that we could drop our bags at 11:am. I’m beyond fuming as we DID want to stay there but it was Edmund who did not keep up his end of the contract. I wouldn’t have booked a place where I couldn’t drop my luggage off. I wasn’t going to drag it around Brussels for 3 hours. I have now spent my first day arguing about my refund, which I still have not received. This has probably been the absolute worst experience I’ve ever had at a hotel (and I travel a lot). If you are too ‘busy’ to take our bags at the agreed upon time, I can only imagine what would’ve happened if we needed an extra towel.

Camera pulita e spaziosa, calda e accogliente. Edmond molto simpatico, e disponibile per qualunque cosa. La colazione non era compresa, invece abbiamo trovato bevande e croissant. La struttura si trova in centro, comodissima per muoversi a piedi. Consigliato.