Hoteles Residence Inn en North Atlanta

I would have given no stars if that were an option! We don't usually write reviews after a hotel stay, but I have to this time. Our stay at Residence Inn Atlanta Buckhead was a horrible experience. First of all, we received a last-minute email on our arrival informing us that they wouldn't provide breakfast, which was included in our reservation, due to first-floor construction. I find it hard to believe they had no prior planning for such a major construction and only notified their customers one day before their arrival, leaving no room for them to rearrange their plans. When I asked the front desk staff about the breakfast upon arrival, he looked into my eyes without shame and said, 'We have sent you an email already,' without expressing any sorry. I can't believe that someone can run a business like this. Actually, we were on the airplane when they sent the email, and then we drove for hours afterward. We couldn't cancel the reservation and book another hotel on the same day of check-in. I believe they intentionally sent the email late to prevent their customers from making alternative arrangements. We didn't argue with the front desk about it. Second, the HVAC fan in our room made a huge noise all night long and didn't stop even for a second, even when we set the thermostat to off. The only thing that could cover the noise was the fan in the bathroom, which made even louder noises. We could hardly fall asleep all night, which ruined our itinerary for the next day. Third, the hotel is worn and old, and the elevator is not safe. The control panel has some broken covers, and the elevator sinks every time you enter or exit. Lastly, the staff was rude and unwelcoming when we checked in. I can't believe this hotel is associated with the Marriott standard. Overall, this was the worst experience we have had with hotels. Of course, I will never go to this hotel again. With a wooden ramp at the front, the swimming pool area under construction, and staging materials in the parking area, they can tell you that they notified you yesterday about stopping breakfast tomorrow morning without shame. You can tell there is no honesty. This also makes me question the Marriott standard.