Forenom Aparthotel Stockholm Alvik

L'hôtel bénéficie d'un bon emplacement. A proximité immédiate des transports en commun avec l'avantage d'être à 20 min du centre ville. La chambre est conforme en photo et est fonctionnelle. La cuisine est suffisamment équipée.

Terrible staff, zero customer service and Isabella from Customer Care is incredibly condescending and had a bad attitude unprovoked. Would not recommend and would not stay again which is unfortunate as it is quite close to the airport and easy to get there.

Our group were travelling from the UK. On the day we arrived we received a text message that gave us code for front door and room code. After an hour in Central train station we found the green metro line, this took us in and out of alvik every 3 mins. The green line journey was approx 7 stops and took around 20mins. Some rooms were extremely noisy due being next to the train station and dual carriageway. We originally find the hotel, mainly thanks to Google maps. Codes sent to be let in front door worked so we jumped into excelators and off we went to our rooms. The key pad I found easy to use. As soon as I opend the door and switched the lights on the smell of rotting food hit me. On inspection there was mouldy food left in cupboards. Automatically I check the microwave which has food caked everywhere inside. The cupboards that plates and cup were kept in had some kind of congealed substance dotted everywhere. I then noticed that a drink had been dropped on the floor and not cleaned up. I then noticed spatters and smudges of blood on the floor area. I would have been straight down to reception to request a clean room. However it seems reception is no longer manned. Free tea, coffee and fruit is no longer offered. 5mins walk is a supermarket where I bought cleaning products. It's not safe staying in these conditions at the best of times, yet alone covid times. I scrubbed that one bed apartment which is not what I wanted to do after travelling 14hrs. That night there were people running up and down room hallways banging doors and trying handles. We returned one afternoon and 4 armed assault police officers were running in and out of the hotel. All in all our stay was a disaster. I only write of my room, however both of my colleagues suffered the same. The toilet had not been cleaned and a massive jobbie was waiting for him. An headboard completely fell off mid sleep. No locks on 10th floor windows. The only saving grace for me was that the bed was clean and comfy.