La Quinta Inn & Suites by Wyndham Tulsa Broken Arrow

While entering and leaving the elevators, my husband was slammed 3 different times with the closing door. He held his hand in front of the door, which should have stopped it, but it didn't stop until it hit his arm. He is a big man and wasn't injured bad, but I would worry about children and elder adults being knocked down by such a situation!

We stayed in this hotel shortly after it was built back in Spring 2017. (The pool was being built during our first stay!) Back then there was no pet fee and the breakfast was exceptional. The room back then was reasonably priced so we'd always stay there at LaQuinta BA numerous times a year whenever we'd go down to Broken Arrow/Tulsa to visit family. The pool was always clean and beautifully lit up at night, the hotel lobby, hallways, breakfast area, elevators and rooms were exceptionally kept up. THEN LaQuinta sold out to Wyndham and things started going downhill. The rates were raised quite high, pet fee jumped to $20, the breakfasts weren't anything like they were before and the customer service went downhill. Before Wyndham took over, they had flavored creamer for coffee and different types of teas. The breakfast had always been well-stocked and kept clean BUT when Wyndham took over it was obvious that there had been a MAJOR management change - not for the good. During our last stay at LaQuinta BA in Nov 2018, I was very angry when the front desk allowed kids to run across the floor above us, screaming and dragging furniture across the room. When we complained - over the phone and then I went down to talk with management as it wouldn't stop for hours - we were rudely told that they would NOT say anything to the occupants of the room above us. The manager and front desk clerk said rudely that we should "be tolerant" of small children. Not only children doing that above us but loud music was tolerated as well. We couldn't even hear our TV it was so loud. Management wouldn't let us move to a different room. They adamantly refused to inform those above us that they were disturbing others. So we stopped staying there - for years. (and yes, I contacted Wyndham about the complaint and never received any communication back from them.) Present day - we just returned from LaQuinta BA after staying two nights. We had gotten a good rate on the room so thought we'd try it as the reviews hadn't been bad. Our room on the 4th floor was clean, the premises were clean. There is a very nice area for pets designated with ample place for our dog to smell and do his/her business. Unfortunately, some people don't pick up after their dog but that is not the hotel's fault. The area isn't where people are coming/going and it's perfect for a designated pet area. The pool was closed as it is after Labor Day (expected). The exterior doors require a card key for entrance and this is high on my list for security. I never felt unsafe there. The bed was comfortable. I like the smaller square pillows. The air conditioning worked well and was quiet. Internet worked very well - no issues. TV is large and has ample stations. No clock in the room - you'll have to use your phone. Microwave and small refrigerator with a coffee maker. LOTS of electrical outlets in the room which is very convenient. The carpet where it connects to the hardwood floor area is worn and a little

Room was disgusting. It wasn’t cleaned prior to entering. There was an open shampoo container on the counter and one small towel in the bathroom. Toilet was dirty, & stained. Could’ve easily been cleaned because I wiped it. Phone was tied up with a plastic bag, nothing in room was wiped down and the bed was stained, both of them

This is a fantastic hotel. The staff were very helpful and efficient. We were there with our yorkie and had a great place for her to run.

Upon arrival I had to ask for a room upgrade 5 times before the front desk clerk actually heard me. Mind you my voice carries when I whisper but for some reason she couldn't hear me and we were face to face. Front desk also didn't add member number so I could receive my points. Ac didn't cool my room until around 5am , toilet ran water alllll night. However the appearance of this particular location was nice. The owner was not pleasant. Stared us down as if we were criminals,never said hello, never asked if we needed anything never smiled never just glared at us. I'm real big on customer service and when a owner conducts himself in that manner I definitely will not be giving him my business again. I asked the morning clerk what his deal was towards me why is he staring and frown glaring so much she told me it was a free country they can look at the guest however they choose. I was just out done by the staff except the over night person that brought up 2 waters.

Wonderful staff. Breakfast eggs can be avoided. But other than that all A plus scores. Beds, pillows, carpet, staff - all great. We checked in late, and they were ok with it too. The square pillows were funny to my kids! But they were comfy. The AC is strong too!

The room we were given was very small. Repair on wall was unfinished. Smell of paint was prevalent. Continental breakfast was middling. It is convenient to area restaurants and shopping areas. It is also convenient to major roadways. That being said, I would not choose to stay here again.

Lackluster continental breakfast. Crack in the bathroom sink. Air-conditioning was propped up with boards

My stay was great! The staff was great…easy check in. The lobby and room smelled nice. Breakfast was great too! The room was clean and Beds were clean and comfy too! I enjoyed my stay! Would definitely recommend to anyone!