Forest Park Country Hotel & Inn, Brockenhurst, New Forest, Hampshire

Our experience with Forest Park Hotel can only be described as upsetting. We did not receive acceptable service and their claims of being a dog friendly hotel were false. Having stayed at the hotel previously and seeing that it was still dog friendly, we had booked a room for three of us at the hotel via Trip.com. We advised them in the special requests section that we would also be travelling with our 18-year-old terrier and were happy for an extra charge being made for him. Due to his age, he suffers from arthritis so is very slow and is a very calm dog. We were told that we could check into the hotel after 2:30 pm and arrived about 3:00 pm. When we arrived at the hotel, we were advised that they knew nothing about us having a dog with us and that they had no spaces in their dog friendly rooms. I queried this as we had confirmation of my special request which I emailed to them. I was told that Trip.com had not advised them, which I found later to be untrue. The hotel staff then said that had we turned up earlier (we were within half an hour of check-in time) they may have been able to offer us something but basically, they could not accommodate us. At no time at this stage did they offer us any alternatives, in fact they made it quite clear that they had no room. So, I asked for a refund, and we were left sitting in the bar area waiting for it to be processed. The attitude of the staff had been quite upsetting considering I had not got cross with them but had accepted their excuses and was searching for another hotel in the area. At this late stage the General Manager decided to offer us some alternatives... *We could have a room, but we would have to lock the dog in the bathroom! He would not be allowed in the main room, and we should not allow him to jump on the furniture. Now this was a very old dog that quite obviously could not jump even if he tried! This suggestion made my blood run cold as it was far from dog friendly. *We could have a single dog friendly room and a double non-dog friendly room. Now, this would have been acceptable had we been offered it earlier on, but we had already been in contact with several other hotels and I was upset with the way we had been treated. The hotel staff had obviously been too preoccupied with informing us that we could not stay with them rather than look for alternatives (SERVICE?). In the end the General Manager said that Trip.com would ring us shortly confirming the cancellation and refund. Rather than hang around wasting time we went on to find another hotel and kept the phone open waiting for the call - which never came. On returning from our holiday no refund was in the bank account so I contacted Trip.com to find out when our money would be returned. They had no record of any such request but took the details, contacted Forest Park directly for me and sorted the refund out for me. I could not fault the service from Trip.com. Whilst speaking to Trip.com, I queried why the hotel had not been advised of our special request, only to be told that they would have been advised in the special request section. So, to recap, the hotel service was non-existent, and they could not even admit their error in overlooking the fact that we had a dog with us. The facilities and food we did not get to experience but in my head, I am wondering why would a 'dog friendly' hotel request that you lock your dog in the bathroom?

房間超級滿意 設施：最震撼的是有戴森的電吹風、膠囊咖啡機、膠囊咖啡六顆、巧克力、麥麩餅乾 衞生：很衞生 環境：周圍環境優美 服務：服務超級友好，凌晨入住，所有準備好了，簽字入住，引導到房間門口

嗯，酒店的服務也非常出色。酒店員工總是非常友好和樂於助人，他們總是願意回答我的問題，並提供有用的建議。此外，酒店提供的早餐非常美味，種類很多，而且每天都有不同的選擇。餐廳的服務也非常好，員工總是很周到和熱情。 唯一的缺點是酒店的價格略高，但是考慮到酒店的位置和服務質量，我認為這個價格還是很合理的。總之，我非常喜歡這家酒店，如果我再次前往這個城市，我肯定會選擇再次入住。

房間在路邊，挺吵的，但brockenhurst這地方挺美的，建議住隔壁the pig

This is our 4th visit back to this hotel. It never fails to please it’s Incredible. Upon arrival we were greeted by Andrei who checked us in very pleasant very friendly. We went to our deluxe room which is amazing the bed is so comfortable we had a nice welcome into the room with the chill music playing and a personalised enjoy your stay message from the housekeeping team which was a nice touch! In the evening we went to the bar and The barman wojciech who we met previously remembered us again he goes above and beyond he is very pleasant and very attentive and great at his job he even remembered us from last time which was a nice he deserves a pay rise! We had a beautiful three course meal and were served by a very attentive friendly well mannered individual called Sergio who made us laugh looked after us and made us feel very welcome! We were very happy and impressed! I would like these three to get a special mention as they stood out over everyone and their great service did not go unnoticed. So Thankyou so much to these three individuals you are AMAZING we will be back.

My husband booked this hotel to celebrate our 35th wedding anniversary. The hotel was lovely, the staff amazing and the food exquisite. My only slight niggle, and it really is only a little one is, we arrived back our room on Sat about 4pm to be met by Jack the maintenance chap who informed us they had to remove our shower screen due to a safety issue. It meant we could not not use the shower. This issue whilst not a big ome was not addressed by the staff last night or when we checked out this morning

This is our third visit and it just gets better. Every attention to detail is thought about to ensure you have an unrivalled and relaxing stay. Perfectly located for walks/cycles into the Forest, easy stroll into Brockenhurst or a short drive from other excellent attractions in the area.

Beautiful hotel, lovely surroundings, friendly and welcoming staff, fabulous breakfast, generous room with lots of creature comforts. The Nespresso machine and Dyson hairdryer were excellent little touches. All in all a great experience. Thank you.

We’ve just returned from an overnight stay at this lovely hotel and had the most amazing time. Everything was perfect from the amazing service and absolutely outstanding food in the restaurant to the welcoming bar. Our room (102) was so lovely, spacious and light, with chocolate, biscuits and bottled water waiting for us. Every single member of staff we met was friendly and welcoming - even the hotel facilities guys that we bumped into in the car park couldn’t have been nicer. Thanks so much to everyone at the hotel for making our stay so special. We only live 40 mins away and can’t wait to return…10/10.