Your Apartment | Clifton House

Overall me and my partner absolutely loved our couple of nights retreat to Bristol. Your apartments was in a fantastic location, about a 15 minute walk to Cabot Circus, or a quick bus ride away. The apartment offered free parking which is hard to come across and the check in process was really smooth. We stayed in the dark green standard studio and it was beautiful. We were an apartment based at the back of the building which meant it was quiet. As soon as you walked in it felt very spacious and luxe, with a four poster bed being the centre of the room. The kitchen was fully equipped if you choose to use it, offering a Nespresso machine and smeg appliances. The bathroom offered the same luxe feel continuing the dark green theme throughout. The shower was extremely powerful which is a bonus. My only critique is that I paid a lot of money to stay in this studio and unfortunately as soon as you walked into the room the walls were covered in marks. This usually wouldn't bother me as you cannot help a couple of scuffs here and there, but every wall was covered. I came to realise this was down to the paint and how cheap it was. You only had to brush past the wall and it left a mark, and this definitely did take away from the luxe feel. I would recommend the owners invest in a better matte green paint as it's such a shame this was one of the first things I noticed and it was such a eye sore, especially as these didn't reflect in the photos advertised online. No other complaints, would definitely stay here again!

On the 28th of September I stayed in Your Apartment in London we checked in at 0530 0n the 28th of September at that point all went to bed woke at 0900 at checked out. On 30th September we was told a TV was broken without any proof of the TV working before as I was told checks was done before check in. Also refused to return my deposit. This company will not accept a credit card you have bank transfer them the deposit which was strange and when I tried to cancel I was told I would lose my booking fee so my only option was to pay the deposit.

I reserved a place here a bit late but nonetheless their reservation told me I'd "be hearing from them soon" (or something to that effect). However I didn't hear anything. It was cold, late at night and they still had no instructions about getting in and they didn't reply to their email. I had to do a bunch of detective work just to find the building, then follow another guest just to get into the building. Then I waited on the floor for hours waiting for details as I was still locked out of the room. Fortunately in my investigation I located another Your Apartment location's phone whose service agent despite being overly defensive and passive-aggressive finally gave me a simple lockbox code that could have been automatically sent hours ago. The walls were thin and other guests loud. I had selected "Late check out" at the time of reservation but the system didn't pick this up apparently, told me it was earlier and the service agents again wouldn't allow it. The agents probably have some abusive boss.