Usuario invitado
24 de noviembre de 2024
Arrived late for a work event the following day and was greeted by extremely friendly staff on reception. I did just want to crash in my room, but unfortunately the room to which I was allocated hadn't been cleaned or made up from the previous guest, so I was greeted by wet towels on the floor, empty wine bottles and used mugs. When I complained to reception, the lady was terribly apologetic and found me a new (very clean) room. However the whole experience added at least 20 mins onto my night when I just wanted to crash into bed after a long train journey, and I would say put a dampener on the whole experience of this hotel. I'd have thought at least the offer of a complimentary breakfast might have taken the wind out of my sails, but this wasn't the case and noone from the management contacted to apologise for my inconvenience the following day.
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