Kempfield House

We were moved to this hotel for one night as there was a problem with our shower at another one we were staying in. Although the gentleman in the pub who did the check-in was friendly, our experience of spending the night there was not good. The bathroom was ok but the bedroom was not clean and our first impression was that the room smelt of dust as we walked in. Upon looking, we discovered there was lots of dust at the top of the bed and cobwebs on the lamp. The chairs were also dusty, and the carpet didn't look clean either. The mattress was very uncomfortable and caused some back pain sleeping on it. There were old water marks on the walls where there had obviously been a leak in the past, and the room was in a poor state of decoration generally. Overall, we were not happy staying there. We feel that the standard of cleaning should have been higher to have quests.

The first impression when approaching the door of Kempfield house is a sign telling you that if you’d like to check in you need to visit the pub two doors down. I got the impression this was also owned by the proprietor and a preferred location to the front desk. We found Victoria in the pub and she gave us a card with the code and told us our room would be unlocked with the key inside. The entrance is a little run down with a large bit of wood laying about for some reason or other. As you go up the stairs you start to notice the carpets are badly fitted and coming up at the edges and that it could be a little cleaner and tidier all round. This is where you first start to worry you’ve made a mistake. The doors to the rooms on the first floor are in a very narrow hallway, all 3 right next to one another. This feels cramped and gives you concern about noise, but what can you do about the layout of a building? The room itself does not feel clean. My husband cleaned the dirty toilet before I saw it, knowing that it would upset me to see it hadn’t had a proper clean. The carpets are in desperate need of a wash or simply need replacing. I wasn’t keen to go barefoot at all. The finish of the room is rough and clearly the work of an amateur decorator. The décor is a strange boutique style mishmash without a coherent theme to tie it together. I guess it’s eclectic. It felt tacky, but decor is subjective I guess. We were relieved to see a fan in the room as there was only one window and it was a warm day. We then discovered it wasn’t working. My husband booked the hotel for my birthday as a surprise and specifically requested a sea view, he was told directly that he would be given the Hanover room with sea view and balcony. We didn’t get that room and by the time we spoke with Victoria to resolve this, it was too late and someone else was in it. She apologised at first and asked if we’d like some free drinks or something. She wasn’t very forthcoming with a resolution. We said we would discuss a partial refund in the morning before checkout as we had a cab coming. Good luck finding anyone in the morning! We also asked her twice to replace the broken fan to which she said no problem. This didn’t happen. So eventually my husband went back to the pub to ask again at 11:30pm as the room was so stuffy. He was told that there weren’t any more fans (he took it apart and fixed it himself in the end). At this point Victoria also became truculent regarding the booking mix up and told him he had the room he booked. We have the message stating otherwise. He asked where we went for breakfast in the morning and was told “you haven’t booked breakfast” this is listed as free on TripAdvisor but £10 per person on ***********. Frankly after observing the cleaning standards we were relieved to go elsewhere for our food. The four poster bed looks nice enough at a distance, but it’s clearly a very old sad mattress with a topper and very uncomfortable and saggy.

Host was the most rudest, sexist man, Zachariah is unpleasant and was such a bad stay, not a comfy bed and bad atmosphere. Constantly swearing and calling women names and very unprofessional. Abusive tones and insulting to women AVOID AT ALL COSTS