MainStay Suites St. Louis Airport

Well to begin, The room had not been cleaned at all. The sheets were just put back on. Poop stain on the sheets. Blood stains on the comforter & sheets. Hairs all over the sheets. The floor was not vacuumed at all. Pretzels & other food pieces, a Drinking straw, hair pins, several eyelashes, other random pieces of trash. Table leg was broken which made it unstable. Chairs had gross sticky substance on every chair but 1 chair was covered in a liquid that seemed like bodily fluid. Mirror looked like someone spit at it about 10 times to watch it run down. So we asked for a different room but clerk refused to switch us since they were booked full but this was 4 o'clock and there wasn't hardly anyone there. It was clear she didn't want to deal with this. She said the housekeeping staff was all new. (seems like vacuuming would be the easiest part of cleaning). She said that the manager would be back in an hour. Knowing we were screwed either way we asked for a vacuum and SWEPT THE FLOOR OURSELF & CLEANED THE ROOM OURSELF. We got additional sheets to change the beds. No manager ever contacted us during our stay & we were pretty pissed at the situation we were put in with our family. Even when we checked out they didn't ask how our stay was. This was a different woman by then. Really cant believe this happened at this hotel since we have stayed here several times before and it was fine. After filling out their emailed "rate your stay" form I received a very copy & paste reply from Rocky with the typical we will pass this if on to our housekeeping. This hotel is going down fast.

We were staying in Branson for baseball and decided to travel to St. Louis to see the arch. Upon walking into the hotel lobby all you could smell was food. Once we entered our own hotel room the smell was still overpowering. There are kitchens in these rooms so you could get some food smells but this was so strong I felt like vomiting. We found hair in the bed sheets, urine on the back of the toilet, black stubble hair all in the bathroom sink, hair on the bathroom floor, black mold on the shower curtain, food crumbs on the kitchen floor, and bread left in the cabinet with bugs inside the package. Staff did try to make everything right by changing the sheets and the shower curtain. We ended up checking out of this hotel and getting a refund for our attempted stay here. We would not stay here again due to how dirty the room was. There are better options in the area.