SOWELL HÔTELS LE PARC & SPA

Fui al establecimiento a pesar de la nota poco alentadora. Es muy bueno. La acogida, las habitaciones, el desayuno y la ubicación valen más de lo que está escrito en el sitio. El único inconveniente es que la sauna es un poco pequeña y hay que reservarla con antelación.

Un excelente establecimiento con un equipo humano preocupado por el bienestar de sus clientes. Todo fue perfecto, desde la bienvenida hasta el catering, con mención especial para el equipo de limpieza, con su amabilidad y profesionalidad poco común. Otro para una gestión totalmente volcada en los clientes.

We stayed here with 2 for a ski holiday of 1 week, all in. First night we were shocked entering the dining room, a feeding shed 'vreetschuur' as we call it in Dutch. Tables close to each other to cramp as much people as possible in it. However, the longer we stayed the more we got used to the hotel's limitations. The more I was tempted to give 4 stars,specifically because of the staff. Looking back, no it is not worth that. So, 3 stars. Food is mediocre, with plenty of choice though, every evening several different courses. French fries were very good (in France). Desert is very good as well. The smell in the hotel and particularly in the hallways is chemical as if they want to cover an even worse smell. Also in our small room the same smell, making you opening the window fully and all night long. Breakfast is good with again lots to choose from, and you are able to make a take away lunch. That's a positive to this ski area, you have a lot of pic-nic areas to eat your own food, and the other places don't make an issue out of it when you do so. Small separate toilet, in so small that if you want to wipe your bottom you need to open the door. In the small bathroom, you can only be there as 1 person, there is a very good shower with shower gel tubes, you find nowadays in every hotel. The beds are ok, semi-hard. Staff is very friendly, and very active in cleaning everywhere and everything. You don't need to bring your smart clothes as everybody walks around in very casual attire.

We stayed here with 2 for a ski holiday of 1 week, all in. First night we were shocked entering the dining room, a feeding shed 'vreetschuur' as we call it in Dutch. Tables close to each other to cramp as much people as possible in it. However, the longer we stayed the more we got used to the hotel's limitations. The more I was tempted to give 4 stars,specifically because of the staff. Looking back, no it is not worth that. So, 3 stars. Food is mediocre, with plenty of choice though, every evening several different courses. French fries were very good (in France🤔). Desert is very good as well.  The smell in the hotel and particularly in the hallways is chemical as if they want to cover an even worse smell. Also in our small room the same smell, making you opening the window fully and all night long. Breakfast is good with again lots to choose from, and you are able to make a take away lunch. That's a positive to this ski area, you have a lot of pic-nic areas to eat your own food, and the other places don't make an issue out of it when you do so. Small separate toilet, in so small that if you want to wipe your ass you need to open the door.  In the small bathroom, you can only be there as 1 person, there is a very good shower with shower gel tubes, you find nowadays in every hotel. The beds are ok, semi-hard.  Staff is very friendly, and very active in cleaning everywhere and everything. You don't need to bring your smart clothes as everybody walks around in very casual attire.

Just returned from a week all inclusive here, and the hotel is good for the most part. It 100% isn't a 4* spa hotel, but it's clean, the staff are friendly and it's fairly close to the gondola (about a 5ish minute walk in ski boots). The hotel only has 1 very slow lift, so at busy times you might have quite a long wait. Our room was on the first floor, and was sadly above a local snack bar, so we had the smell of cooking in our room most days, even with the window closed, as it didn't seal properly, so there was always a lingering smell. Having the window open was a complete no-go as the smell was really strong. We did mention this to reception, but were told they were full and couldn't move us. We were given a 'superior triple room', which was a good size for 2 adults, but the armchair in our room would have been the 3rd bed, and it would have made the room feel very small if you were 3 adults sharing and needed to use the sofabed. The toilet and bathroom are seperate and the toilet room is very snug. If you're tall, you'll probably have to leave the door open. Great shower with plentiful hot water and good pressure, and the provided hair and body wash smelt really nice. The room had a lack of lighting, and the provided Krups coffee machine was a great touch, but we had to use the torch on our phone to see what we were doing, as there isn't a light near it 😂 The bed is by far and away THE most uncomfortable thing I've had the misfortune of spending a week on, it had the feeling of a mattress topper on a plank of wood and don't even get me started on the "pillows". Small square pillows of what was seemingly loose cotton wool in an oversized pillow case. ZERO support whatsoever. The Crystal info before booking said the spa would be €10 per use, but it's actually free to use if you're all inclusive, which was a nice surprise. The sauna needs to be booked in advance at reception in 20 min slots, and I'd advise booking on your way out in the morning as it fills up pretty quickly. You can also request a towel robe to use in the spa at reception, we learnt this from another guest, as we were weren't told on check in. The spa itself is very small, with 1 sauna and a small pool (which is cold, even though it says its 26°). All drinks except premium alcohol are included at the bar, including spirits and mixers, which the Crystal info didn't mention, so again, pleasant surprise. The bar is located in the main reception of the hotel, which is a bit odd, and there's minimal seating nearby, although there are 2 rooms nearby with additional seating and drinks machines for soft drinks and tea/coffee. This room is also where you'll find the afternoon snacks. The food was nice, but it's an odd medley each night, with what's on offer not always going together to make a meal as such, but the staff are great at keeping it topped up, and you can help yourself to as much as you want, which is fab after a day on the slopes. Lots of puddings and cold cu

The hotel for us is far from 4 star spa hotels, this is compared to others that we have stayed in. Food selection at breakfast/brunch is ok. it needs to be kept warm, though, as most of it is cold. Eggs are particularly poor. Cold selection is good and also plenty of bread and croissants. Dinner selection is average and again cold. Rooms are small, and the bathroom is separate from the toilet, which is tiny. Foyer is very small as it doubles as the bar area. Location is best as it's not far from the gondola and ski hire shops.