At Home Inn - Pensacola

Upon checking in I got lost trying to find my room. It’s very confusing. The room is dirty had a very strong motel smell and definitely could use a remodel. There was random pieces of hair on the sink and on the bed. A stain, but for the price in Pensacola ig it ain’t too bad. Wouldn’t stay here again.

Nice clean room, very comfortable beds, and friendly staff especially our housekeeper Kim she was amazing! I would definitely recommend this hotel to anyone!

Ebonee!!!! Is amazing. So hospitable, respectful, honest and represents your establishment with class. I am a fire fighter and US navy sailour which is proud to say Ebonee was my hero tonight and throughout my trip here. I will definitely be returning here for the short term and long term.

If you're looking for a clean bed, good a/c, and a pool in summer, this will work for you. Frig was largest I've seen in a hotel/motel room. Even had a separate freezer! Nice. No breakfast to speak of. Cost was $149/night. Ouch. No place to eat within walking distance. Not safely, anyway. No ice machine, which was missed. Bring swimsuit!

I reserved a room for 2 nights, off the internet. Which showed the motel was on the beach. NOT knowing the area and driving more than 1300 miles, I booked the room, when I pulled up to secure my room. I asked the clerk JAMES if there was a ocean in the back, for threw the doors was trees and other buildings, I have no clue as to where the ocean was and it might have been a walk down a distance. I was astounded by his nasty reply, he said Does it look like there's a beach,,? I explained I reserved a room and it shows the beach as part of the amenities. He said SHOW me. ( I'm thinking wow!) I went back to my car got my phone and showed him. He then said well no, there's no beach. Never once asking my name for reservation to try to accommodate or offer one ounce of customer service. I asked how far the beach was He said 30 min, I said ok cancel my reservation and refund my cc. He said, he didn't have authority, I then asked for a manager, he said she would be in the next day. I asked for her number her Refused. I asked if I could give him my number and call to ask her to call me. I promise I'm not making this up but he looked at me and BURPED in my face and said is there anything else. This us the second day, I have called the hotel back, and no manager, and requested another call. This is a sad and very unfriendly place. PEOPLE PLEASE BEWARE OF HORRIBLE CUSTOMER TREATMENT

I don’t normally book hotels I’m not familiar with the name of. But I took a gamble on this one. It looks like it might be a slightly older hotel. Comfortable and lots of character! It was extremely clean, clean clean! The people who we had interaction with were very nice to deal with. At one point our TV had an issue and they had someone down within minutes to check on it. It’s someplace I would definitely stay at again!

The worst place ever! Very disgusting, we left after staying for one hour as a family due to its cleanliness, unsafe environment, and surrounding area of the room. They did not issue a refund, terrible customer care, do not stay there!

The staff, at check-in, was very rude. We booked the room several weeks ago and had not updated our credit card. We were to pay at check-in. When we arrived, after giving the man my ID, he said to me in a very loud voice, do you have another card? This one has declined and we’ve already tried it twice! There were other people in the lobby and everyone heard him. Of course I updated my card, but he was extremely rude. The room itself looked decent at first but, upon further review, it was extremely dirty. The iron had tons of black junk all over it. I don’t think this room has had a deep cleaning in several months. There are plenty of signs around the property with arrows pointing to an ice machine, but, after walking all the way around the building, and all through the lobby, there is no ice machine anywhere! The pictures seem to show the hotel in a nice area, but it definitely is not! This place is surrounded by trash! I am fairly certain there are illegal activities going on all throughout the property, if you know what I mean… We will definitely not be staying here again.

DO NOT STAY HERE!!! Roaches and horrible customer service. Roach Room 1: We booked a room for a family trip from MD to FL. We were wary from the beginning as the check in experience was less than ideal being charged a different price then what was quoted online. Finally got into our room, sat down and begun to unpack just to see a roach crawling from behind furniture in the room. I figured it was a one off because we were on the first floor and it’s an outdoor hotel complex. I killed it, and then there were others. I noticed they were coming from behind the tv stand and I moved it, just to see an infestation behind the tv stand. We left the room immediately as we could not stay in this infested room. We spoke to the front desk employee Lincoln (seems to be the only front desk person who cares about trying to help) and he immediately switched us to another room. Roach Room 2: Just to be cautious we wanted to look around the second room before moving our items just in case and upon opening the drawers, roaches popped out. We immediately went to inform Lincoln who walked back to the second room with us and confirmed it had roaches as well. He apologized and informed us that maintenance etc would be addressed with regards to the roaches. Bug Room 3: He proceeded to “upgrade” us to a room in the main lobby building and that he had inspected it personally and saw no bugs. We moved all of our belongings inside and upstairs the THIRD room within 24 hours of being at this hotel. Spent a day in this room but noticed a strange smell coming from the bathroom sink and gnats flying around. We assumed maybe the sink was connected to sewage but chalked the bugs up to Florida weather and humidity. After a day in this room we filed a complaint and the front desk person on call (Ricardo) came to our room to investigate the gnats and smell. Ricardo then informed us the room was not “up to code” and there was an issue with the sink and possibly a gnat infestation. He told us that we would would have to check out of this 3rd room immediately because it’s unsafe. Given that it was already 11pm, he told us we could stay at least until the morning to leave. We only had 2 days left in our stay and the rest of our family was staying on the same property. This is where it gets even worse as Ricardo proceeded to discuss options with us for getting a refund. He informed us that it was the hotels policy to not issue a full refund if the room has been “slept in” and “used” and that they could help relocate us to their sister property (which likely is infested as well given the sanitation issues we encountered) but we could only get a partial refund if we relocated. I asked him to confirm this with the manager and upon return tells us we have to check out in the morning at the latest and we’ll get a refund for the nights we’ve stayed but the option to relocate us is no longer on the table. They told us that they have no other rooms available as it’s a Friday night but we