Film Hotel

Average room But the staff is really friendly

我強烈建議攜程和當地代理立即把這家酒店列為黑名單酒店。 這家酒店沒有提供大床房，床很窄我無法在雙床房間入住，沒有享受服務，但卻全額收取費用，並且拒絕退還。 My first time in Slovakia, I really like the locals and they are very friendly. When booking this hotel, it's a disaster,yes it is a disaster movie. I strongly recommend Ctrip and local agents to blacklist this hotel. This hotel does not provide a large bed room, and I am unable to stay in a double bed room and do not enjoy the service. However, I am fully charged and refuse to refund. The hotel manager's actions have caused great pain for international tourists. I will continue to file complaints and communicate with the local tourism authorities.Please wait it.

最高のスロバキアでの宿泊地でした。室内も綺麗に掃除されていました。フロントスタッフの女性の方は非常に親切でした。ありがとう。スロバキア旅行がいい思い出になりました。

This is such a tired hotel in desperate need of renovation and a good deep clean. We arrived and despite being within the very limited opening hours of the reception found the front doors locked. We rang the bell for 5 minutes before a woman came to let us in. We were charged city tax for all 4 us for both nights, but I later found out that children are exempt. There is no lift so we took our luggage up three floors to the loft. We had the whole floor to ourself as we needed two beds for 4 of us. The door had been patched up where it appeared it had previously been kicked and punched! There were cobwebs and spiders all over the place. Later on we saw a centipede climbing up the wall, and some small black bug on the quilt but I didn’t manage to get a photo as it disappeared. The corners of the beds around the mattress were all were covered in thick grey dust, as was under the beds. I hardly slept all night due to the situation with the door and the fact that we’d seen no one else in the hotel and reception was locked and closed overnight too. We pre-paid for breakfast on arrival for the following morning. When we got downstairs we came across 2 other hotel guests who were deaf and mute. The cereal was almost finished so we didn’t try it as we weren’t sure how long it had been in the dispensers. The fruit wasn’t fresh. The lighting in the breakfast area was also so bad. It was so dark and you couldn’t see anything properly. The woman working in the restaurant appeared after a while from the front entrance. We didn’t stay for breakfast after trying the coffee and checked out a day earlier. Of course there was no one to explain to. When we left the key outside the locked reception doors young chap working at the hotel took it for us. Would not recommend staying here until they make an effort to sort the place out. It was like staying in someone’s house but without them being there.

The mattress was very bad and uncomfortable. The curtains are small and are not blackout. Light comes in. The quilts too small, and the pillows thin. Also the carpets seemed aged and stuffy. We stayed for 2 nights, and the towels weren't changed. The staff hardly knows proper English, whilst the reception was inexistent and contact person hard to reach. On the good side, the hotel film theme is nice. The room furniture and dining salon were nice too. Breakfast selection was good. They accepted early checkin and late checkout. With some little effort and a change of the mentioned bedroom items to decent ones the ratings would improve. Unless that is done, I wouldn't recommend this hotel.