Premier Inn Burton On Trent Central

Friendly staff, easy check in and out. Room was good but a few questionable marks on the wall by the tv. Bed was comfy and sheets clean, as was the bathroom. Food in the attached resteraunt was good but service let it down somewhat. 20 minutes to bring a glass of pepsi over in a resteraunt with 3 customers. Second night i had to go up and ask for my drink twice. I would rebook if i am working in the area again

I have stayed at plenty Premier Inn's in my time and by far was the service here the best I have experienced in a while. The reception staff on check in were welcoming and friendly, They got me checked in promptly and booked for my meals in an efficient manner. They were also very chatty which is nice as many hotel check ins don't have that attentive feel, yet here it felt much more people driven... but the restaurant here takes the cake above all else to me. The young lady on the bar, Amy, was so so bubbly and chatty, bouncing between bar, serving food and greeting guests when I was at the restaurant and her energy and attention towards the guests is admirable! The food cooked was superb on both breakfast and on the evening. The only thing that could be improved is the drink selection on draught as there was only Madri and Guiness avaliable (Shocking for a Brewing town!!!) The rooms could use a little tlc but from what I was made aware big things are coming for this hotel and fingers crossed they upgrade some of the rooms as they are very much outdated in areas. Carpets being threadbare in places, paintwork being scuffed but thats just being nitpicky as theres so little to really fault about my stay! 100% would stay again in the future.

Very basic hotel paid for early check in which was from 11am but my sons room wasn’t ready until 12, receptionist seemed to be having a bad day not helpful and very sharp with replies to questions we also paid for unlimited breakfast but we were told that we had to place an order for hot food and therefore not unlimited

Rubbish stuffy room, unable to open window for fresh air. Uncomfortable fold up bed, reception fixed by putting duvet under. Fix sink with a screwdriver also. No one cleaned the room, even after asking receptionist. The WiFi was absolutely rubbish!

First of all this premier inn best one in the country England. Beds comfy. Quiet. Food. Well thanks to one server Connie lovely energetic and empathetic women who is happy to talk I’m writing this whilst eating my breakfast. Connie to put me at peace got fresh set of utensils and a fresh bag of cereal to be sure no contamination occurred. I love the way she protects the customer. She also encourages the customer if sad or low. Thank you Connie.

Had an absolutely fantastic welcome from Andy and Jess behind the reception desk. Very helpful and polite. We went to the on site restaurant for food and again had a very warm welcome from Cause. Not only was he very welcoming he was also very confident and efficient in his job. One of the best stays I have ever had in a premier inn