Best Western Brady Inn

Everything was great about the hotel. It is clean and updated. The bed was comfortable. The only down side was the water pressure was alittle weak but not to bad and the breakfast could've been warmer. I would stay here again no question.

Great breakfast! Desk person was very helpful when we needed a fan. Very nice staff - the cleaning staff was efficient - the grounds were nice and the parking was good! There were 3 ladies and all of us agreed that we would stay here again when we came to Brady.

The room was fresh, clean, and most importantly.... Cool!!! It's been so hot outside. The bed and pillows were very comfortable. The bathroom products were plenty to get us through our visit. The continental breakfast had the traditional selection, plus, a vanilla yoghurt parfait station! Holly greeted us at the front desk and was very friendly. We just stayed one night as we were driving through, but would definitely stay here even if we had a few days as it is close to stores and restaurants. There was even a country western museum that we noted on the way out of town that could make for a cute stop. On their website they have a list of things to do in town, as well.

We were in Brady one night for a birthday party. We no longer have family there so a hotel was a must. If you are familiar with Brady you’ll know hotels are thin on the ground. I picked the BW because the reviews were pretty good. The hotel is sort of tucked away but just across the highway from Walmart and down from McDonald’s. It’s an older hotel, but our king room was large, clean, and quiet. There are a number of workers housed there as evidenced by the number of trucks in the parking lot. The parking lot is narrow and fills up by 9:00 although there were several bucket trucks parked in a vacant lot next door. The bed was comfortable and the AC was cool enough. The weirdest thing was the shower and vanity. The vanity was really low, like for a child. The shower was what dated the room. It was basically a box with a shower curtain and little plastic corners to keep the curtain in. No tub but a decent size. It just seemed weird in this day and age to find this kind of shower in a hotel. Ultimately it was all fine. We slept well and didn’t stay for breakfast although it smelled good. We would stay here again.

friendly staff, good amenities and breakfast, easy check-in, comfortable beds, clean room, ice maker

We have been in a lot of Best Western hotels, but this hotel isn’t worth the name Best Western! The lobby looks nice and smell’s nice. The boy at the desk was friendly. And that’s the only positive about this hotel. The rooms weren’t clean. Full of bugs (death and alive) and the smell is horrible. They offered other room’s but they where as bad as the first rooms. The 4.0 rating must have been bought, this is far from 4.0! We moved to another hotel.

Room dark. Sink drains slowly. Good shower. Smoking station next to air intake of a/c. Ironing board would not stay up and has big stain on it. Looks like blood but not sure. Telephone to call lobby did not work. TV sensor knocked behind dresser unit. Took staff to look at and call for help to find sensor issue. Truck with refrigeration unit in parking lot by rooms. Listened to it all night. Breakfast typical. Staff friendly.

Check in #1 Clerk (didn’t get her name) was giggly with maintenance man but rude & not welcoming to me. Figured she had a long day. But when we got to our room it was extremely hot. We adjusted the temp and left. We returned to our room later in the night and it was at 80 degrees. Tried to use the room phone to contact front desk but no dial tone. Followed the cord to the phone outlet and it was just in a hole covered by a telephone jack. Husband went to front office to consult with front desk #2 associate (“Sylvia”), and she was mean as well. She yelled at my husband that she would go check out room’s A/C herself. Moments later she entered our room negatively with attitude and proclaiming she wasn’t an A/C technician. Then why suggest even coming to our room? She argued with my husband as he asked for a refund and left abruptly. Later she returned to our room to let us know that she called her Manager and the Manager said she was not going to refund our money. There was no need for such hostility. We had toddlers with us and just wanted help with the A/C. We even offered to switch rooms to one with a working A/C. We decided to stay the night since we weren’t getting a refund and try for the best by showering to cool off. The water wouldn’t turn on. This is the worst customer service I’ve ever seen. Staff here is rude the moment you walk in before you even try to check in. Plus nothing works. Don’t stay here! They don’t care about your stay, treat you as a nuisance, and much worse if you have children they don’t care they will still speak to you negatively in front of them.

Room had stuff splattered on the wall and mold on the shower curtain. The impression is that not alot of attention is paid to cleanliness. The door was very difficult to close. Bed was not too bad and the towels were decent.