Ullswater Hotel

Absolutely rubbish hotel with rude and impolite staff who did lots of harassment for homeless people who settled by council .They put out of date breakfast stuff for homeless people and homeless people couldn't said anything because of their situation and staff of hotel were abusing their power to homeless people and there is no one to support them

When you see that other reviews have given a possible 3 out of 5 stars I wonder how… fake reviews? Possible previous owners? So I will give an honest opinion and review here. I’m a Dad (57) with two daughters (both early 20s) and we came down for a football match and catch up with family. We checked in midday and instantly got room access, great so far…the receptionist then told us our room wasn’t now available and we had been ‘upgraded’ , basically an extra bed, so now instead of 3 single beds we now had 2 singles and one double….. great!! The lift to the 5th floor didn’t work (no notice saying so either) so a struggle for me and my knees. Key in the Yale lock (not the safest) worked and we went in… and then that’s when it hit us. This room was literally uninhabitable, please see the pictures. What you can’t tell from some of the pictures exactly how dirty it was. I couldn’t take a photo of the smell , so believe me when I tell you it smelled like a ‘dirty persons house ‘. Couldn’t leave the window open as seagulls may have come in as there was a handy ledge for them right outside the window. Not even the dirty net curtains would have lol. I couldn’t even bare to see what was under the sheets and ended up sleeping clothes and on top of the covers. My daughters reluctantly slept in the beds. All through the night people wandered up and down the stairs and landings and didn’t seem to grasp about keeping ‘it down’ late at night. To top it off , a marathon sex session in room 45 started at 4am and went on until 6am when we had to leave. God knows what this hotel is being used for. Prior to going to bed that night I informed the lad on the desk what a disgrace our room was, said he couldn’t do anything about it as he was ‘just an employee’ ….. what!? On checkout once again said to another employee who couldn’t have given two , you know what’s ! Usually I would have demanded a room change on check in, but we had a very long journey and had to meet relatives soon after. To be perfectly honest health inspectors need to look into this establishment urgently. Book this stay at your own risk.

The worst, dirtiest place we ever been in our life. We couldn't even imagine that place like this could exist! Disgusting! The sheets were dirty ,the carpet and the fabric chair in the room were all in dirty oily stains ,soon after we have opened the window we were all completely covered in dust through the curtains and awful urine smell came through the window in to the room . The sink were covered with dirty drops from old toothpaste used before us .I really couldn't imagine that place like this exists nowadays. We just left shortly after we checked in without speaking or asking or looking for manager ,cos the all place looked awful, so we had ended up paying for another hotel to do not ruin our holiday !Avoid in any price !

This was quite possibly the most revolting hotel I’ve ever had the displeasure to walk into. We were “upgraded” to a family room which featured an extra single bed. The stench was revolting as soon as we walked into room 13. The carpet was filthy, the chair looked like someone had died on it, the bathroom was completely unusable. Quickly decided this wasn’t suitable and booked a room at another hotel, Ballincourt, which was beautiful and only £40 more than what we paid to stay here. AVOID THIS HELL HOLE! It needs closing down.

I stayed at the ullswater hotel for 2 nights from 2/10-4/10/22 and WOW I was impressed the check in was good and quick the service was amazing and very good hospitality the room was spacious with a nice big bed and cosy duvet the pillows were a bit soft for me and the mattress was lumpy the bathroom was good the bar was good and reasonably priced I didn’t get breakfast so can’t comment on that overall for the price I paid it was a good stay and I will be staying again

After being awoken by a 2AM!!! unearthly disturbance outside my hotel room door. The owner offered a one night refund via ***********. *********** disregarded the hotel owner refund by quoting: "no compensation could be provided" Such shame that *********** reaps their percentage at the expense of this honourable Hotel owner - who was responsive & respectful to HIS guests