Chilston Park Hotel

We booked an Anniversary stay at Chilston and were warmly greeted on arrival and we were allocated the Guilded Room.The room was beautifully decorated and the bed so comfortable. Thank you so much for the suprise chocolates and card which was very much appreciated. We had the pleasure to meet Beckie the duty manager who called to greet us with a pre-dinner juice. We dined in the Culpeper restaurant and were looked after by Matt who is a credit to the Chilston team. Our meals were of an exceptionally high standard of quality,quantity and presentation. Credit must go to Ali and his team for providing such an enjoyable 3 course meal. We enjoyed our breakfast, while looking out across the beautiful grounds. Chilston is a very special hotel and all the staff we met are so welcoming and helpful. We are already planning a return visit soon.

We had an amazing night away. The service was fantastic, room beautiful. Excellent tea tray, really sweet welcome letter. The grounds are beautiful. We had a drink in the bar and it was very relaxing. We had dinner in the restaurant. I had the quail and hubby had scallops. They were really lovely. Packed with flavour, service, ambience was really lovely. For the main I had salmon hubby had venison. My goodness hats off they were lovely. For pudding I had porched pear, hubby the lemon cake. We didn't have breakfast but the menu looked lovely. We would definitely go back. So relaxing and lovely.

Decided to take the family for a Christmas package at this hotel as it was a ‘special’ birthday. I’m so glad I chose here after researching several hotels because it was totally amazing. Nothing was too much trouble and every request was executed with speed and politeness. The food was delicious and we were impressed that everything went exactly to plan considering the amount of people staying over the festive period. You have an amazing team at Chilston! All family members said they had a magical time. Firework display was well received and the young lady doing the falconry display was very knowledgeable and interesting. It definitely won’t be our last visit. Well done to all the staff.

I did not stay in the hotel only went for afternoon tea celebrating my birthday. They gave me a nice spot in front the fire. The afternoon tea was here k was the festive option. The scones were delicious, the sausage roll good quality, I will say the selection of mini cakes were a bit too sweet for me. They have a great variety of tea. Service was okay. They forgot to offer me sugar for my tea or an extra set of cutlery I ate some salmon sandwiches and then with the same knife I had to apply the cream for the scones not. Extra spoons for the cream and jam . Toilets were ok. You can pay with car or cash. I loved the relaxing music and the grounds. You definitely need a car to reach this place.

We have just returned from Chilston Park Hotel for a Twixmas two day break and I really must agree with all the reviews that applaud the hotel staff. Nothing, nothing, was too much for them! We asked for a fridge in our room- we got it. We asked for wellies- we got them. We wanted extra food from the menu- no problem. Thank you Matthew and your team in the dining room …. dinner was super and beautifully presented. The platter of home made breads were divine! Oh, and the chocolate mousse cake was enough for four and heaven on a plate. Compliments to the chef as the dining for our two nights was really wonderful. I would definitely recommend staying for dinner and not bothering stepping out to discover anywhere else. Rooms were quirky and very spacious in the main house. We enjoyed an executive room with a four poster bed, huge bathroom and it was definitely worth paying a little extra. I will definitely recommend Handpicked Hotels to stay at although this hotel doesn’t have the spa or swimming pool that some of them have. However, we had a trip to Leeds Castle and enjoyed a couple of local walks ending up in cosy local pubs… very chillaxing over the Christmas break! Thank you all at Chilston Park Hotel , we had the perfect break!

A Ruined Christmas Experience This was meant to be a special Christmas getaway, but it turned into a major disappointment. While the hotel boasts a stunning location and beautiful rooms, the overall experience left us frustrated and disheartened. Staff and Service The staff appeared to be doing their best, but it was evident that the hotel was severely short-staffed. Service delays were a recurring issue, and the strain on the team was obvious. Unfortunately, what made the situation worse was the attitude of the general manager. When we raised concerns about the delays and poor quality of service, the general manager was dismissive, condescending, and showed little interest in resolving the issues. Instead of addressing our concerns with understanding or offering solutions, he brushed us off as though our complaints were an inconvenience to him. His arrogance and lack of professionalism set a poor example for the rest of the team and made an already stressful experience even more frustrating. It was clear that guest satisfaction was not a priority for him, which left a lasting negative impression. Facilities The public toilets were in an appalling state—dirty, poorly maintained, and unfit for a venue of this supposed standard. This lack of care and attention to cleanliness was unacceptable and further reflected poorly on the hotel’s management. Black Tie Dinner The black-tie dinner on Christmas Eve set the tone for a disappointing experience. Despite submitting our menu choices in advance, service was painfully slow, with long waits between courses. When the food finally arrived, it was underwhelming at best. Aside from the soup, the dishes lacked flavor, quality, and attention to detail, leaving us feeling let down on what should have been a festive and elegant evening. Christmas Day Lunch Christmas Day, the highlight of our visit, was completely ruined. The meal, advertised as a six-course gourmet experience with wine pairings, was a failure on every level. Instead of carefully paired wines, we were offered a basic choice of red or white. The delays were even worse than the night before—bread took 40 minutes to arrive, and there were over an hour between courses. Adding to the chaos, we could hear chefs shouting loudly in the kitchen throughout the meal, which shattered any festive atmosphere. To make matters worse, a large party dining in another room seemed to take priority, leaving the rest of the guests feeling neglected. When our main course finally arrived—well past 4 pm—it was a complete disaster: • The sprouts were practically raw. • The beans were barely cooked. • The red cabbage was burnt. This was far from the luxurious Christmas meal we had envisioned. Instead, it felt rushed and poorly executed, leaving us feeling disappointed and cheated out of a special day. Overall This experience ruined what should have been a magical Christmas. While the setting and rooms were undeniably beautiful, the poor organization, disgusting public t