DoubleTree by Hilton Hotel Boston - Downtown

A bit too expensive. Convenient located. Friendly and helpful staffs. Easy to walk to nearby attractions like the freedom trail.

The room is clean and spacious. We just stay one night but it was a very happy stay. I would love to stay longer at this room. Although we stayed at the 1st floor, the view is wide. (There is no slipper provided in American hotels. Please bring your own) It’s just next to the metro station and close to the Boston Common. Nice. I would love to stay here again if I come to Boston again.

The hotel is located in a very good location in Downtown, within walking distance for sightseeing. It's just 15 minutes from the airport, and importantly, the price is very reasonable considering the location.

It was decent overall. The hotel was clean, and the room was comfortable, though not particularly memorable. The location was convenient for getting around the city, which was a plus. While the stay was fine, it didn’t quite stand out compared to other hotels I’ve stayed at. It’s a solid choice for a short visit, but nothing extraordinary.

Great location for exploring Boston with subway and bus service a very short walk from hotel. Subway is cheap and very efficient way to get around. Hotel rooms are spacious and reception team are very welcoming and helpful. If you want to visit the theatres or Chinatown both are only a few minutes walk. Like any hotel there are downsides.... The includes breakfast option is not correct, you get an allowance towards breakfast which does not cover the cost, also breakfast service can be very good or very bad over the 8 days we stayed we experienced both. Evening meals are OK but you can get much better a few minutes walk away. Whilst the hotel is generally well sound insulated for an old building which has been sympathetically converted to an hotel it does not help on a Saturday night, The local nightclub is extremely popular with long queue's down the street, the ones who cannot get in seem to have a weekly rave on the adjoining multi storey car park until around 3am. The noise is incredible and despite this being a weekly occurrence the hotels complaints seem to be ignored by the local authorities. My advice is to either be prepared and accept the inconvenience or avoid staying on a Saturday Night, the same applies to all the other hotels in the immediate vicinity, especially the one with the Candibar nightclub in its basement! Overall a good hotel which could be even be great if the onsite restaurant was improved, the "includes breakfast" listing was correctly worded, and the local authorities took action about the unsociable noise. Final word of praise for the super reception staff who really go the extra mile to help you enjoy your stay.

The night shift customer service was terrible. When I called for help, they just said, “Please wait, we’ll call back,” but never did. I had to go to the front desk, where the staff was rude and unhelpful, telling me to handle it myself. Despite requesting assistance yesterday, nothing was fixed. I plan to complain to the head office and will advise my friends to avoid this hotel.