Room in B&B - Hotel Moura Double Room

Very cosy reception area and spacious room. Our room had a balcony with a lovely snowy view. The spa was exceptional, definitely the highlight of our stay- gorgeous outdoor hot tubs, steam room, 2 saunas and cold plunge. Staff were very friendly and helpful at reception, the bar and spa. Breakfast was also amazing, there was a great selection of food and drinks. Hotel location was good too, about a 5 minute uphill walk to gondola and main strip, and about 10 mins from hotel to slopes.

Hotel Moura is OK. The title of this review says it all. We were a group of 12 men staying in the triple rooms. Initially we were concerned reading a lot of the negative reviews but have found that in general this is not the case. The hotel has good amenities, the rooms are cleaned daily and the lobby area is cosy for a drink at the bar before heading out into the town. The staff are not necessarily rude but more speak to the point. All in all, I wouldn’t be too hesitant staying here if you are just using it as a base for a holiday.

I recommend avoiding this hotel. Awful attitude, rude personnel/manager, disrespectful and not client oriented. Troubles started when we booked this hotel in Sept 2024 through travel agency, for the holidays between 27.12.2024-02.01.2025 for a total of 4 families). Due to overbooking we were announced, 2 weeks before our holiday and after we fully paid the package, that due to some misunderstanding/overbooking at the hotel, out of the group, our family didn’t have the reservation valid anymore and we had to accept to be accommodated with another hotel, apart from the group. Nevertheless, we still had with Moura the reservation for New Years Eve festive dinner. On the 31.12.2024, in the morning I went to Moura Hotel to check if everything is ok with our dinner reservation – the personnel at the reception checked their system and confirmed the dinner reservation. Despite this, on 31.12.2024, in the evening when we arrived at Moura for the festive dinner, the manager who was coordinating the event, effectively took us out of the restaurant, yelling at us and treating very disrespectful saying that we have no reservation, because they did not receive the money for our dinner reservation and we are not his problem as we are not guests of his hotel (repeating this for several times on a very high tone, very offensive and treating treated with disrespect and verbal aggression). After one hour of waiting in the reception, as the representative of the travel agency kept saying and reconfirming to me that everything is paid and they should accept us for dinner, the Hotel representative, still yelling and with angry attitude agreed to our reservation (seemed that the intermediary Bulgarian agency made a mess and did not paid in time to Moura), but as they still had not any places setup for us remaining to see where they would make some room for us in the restaurant, we chose to leave and find another place to spend the New Year’s Eve. Bottom line, the problem is the personnel attitude and rudeness, aggressive approach (verbally), and the fact that they did not tell us about the problem in the first hand, in the morning on the 31.12.2024, when we checked with them and their willingness to solve the problem was debatable, without any client-oriented attitude (we felt like we were beggars, despite the fact we were only asking for a service we had paid for).