Indila Boracay

If you don’t want to experience headaches and extreme stress, do not ever consider this hotel. Story time: I booked Indila through Agoda for 4 pax. Later, I had a family emergency that made my trip to the Philippines uncertain. I reached out to them to check if it was possible to cancel or rebook. They advised that rebooking within 6 months was possible and asked me for dates to check availability and confirm. My situation changed, and I no longer needed to cancel my trip to the Philippines—meaning my trip to Boracay was all good to go. Since I no longer needed to rebook, I didn’t reply to their email. A week after arriving in the Philippines and even before arriving in Boracay, my Agoda booking was still intact, and I received no further communication from Indila. Fast forward: My group of 4 pax arrived in Boracay and got dropped off at Indila. At first, the receptionist had a hard time locating my name in the system. After showing them my Agoda confirmation email, they said they found my booking and asked for a ₱2,000 deposit—despite it being fully paid through Agoda. Thinking everything was fine, we headed off to lunch. While eating, they called me again and said my name was actually not in the system and reiterated the conversation I had with them weeks ago. They claimed that since I didn’t confirm my rebooking request, they removed my name from the reservation. But why would you cancel a fully paid booking when I never confirmed any changes? Also, it was a fully paid booking No email. No text. No notification. Nothing informing me that my fully paid reservation had been canceled. This turned into a stressful nightmare that ruined the start of our trip. Four of us were left roaming around Boracay, begging hotels to take us in for 2 nights and 3 days. Not even a sincere apology was given by this hotel. Other hotels, on the other hand, were incredibly helpful—calling around to check availability for us, which I truly appreciate to this day. I complained to Agoda, and even they couldn’t get through to Indila. The lack of communication, professionalism, and basic customer service from this hotel is appalling. If you care about your peace of mind, DO NOT book here.

We stayed in this hotel for 3 nights. The housekeeping staff never failed to clean our room everyday. We are very happy of the cleanliness and friendly accomodation that we have in this hotel.The location is near both the mainroad and beachfront.Many affortable restaurants nearby and tastes good.There is a wifi and a reception area available.We will recomend this to our friedns and family.Thank you so much to all the Indila staff and management for making our stay memorable. KUDOS to everyone.

Clean , warm, friendly and very accommodating staff and management. Free wifi and cable tv. Have generator set incase of brownout.Very spacious room just like 5 star hotel .close to the beach and situated on station 2. Easy access to all basic commodities like banks , grocery stores ,restaurants and Talipapa wet and dry market