Henann Prime Beach Resort

Me gusta la playa. Merece la pena alojarse en un hotel por unos 150.000 wones. Como es el feriado del Año Nuevo *****, los precios son altos y hay mucha gente. El desayuno no era tan bueno Me cambié de una habitación superior a una habitación premier, pero la habitación era más pequeña.

El aire acondicionado necesita limpieza. Huele a moho.

Always the best.. service & location. I always stay here when I’m on the island.

We’ve been booking this hotel ever since and my kids love this hotel. However, this time around we had a terrible experience upon checking in. We are a family of 5 (2 adults and 3 kids) but my eldest is already considered an adult because of his age which is understandable to any hotel policy. We booked a premium deluxe room which is the biggest in this hotel with 1 double bed and 1 single (same as what we’d booked before). What we don’t like is what happened with us upon checking in, they said my son is considered an adult they insisted on us getting another room which is unreasonable for us since hello??! A 10 year old kid will stay by himself in the room OR separate us family??! The room we booked can occupy 3 ADULTS to technically speaking this should be allowed. We also informed that we are WILLING TO PAY EXTRA for our 2 kids - and by the way they have an option for this; a rate for extra kid/child. Still they insisted on the another room. We had to wait for hours to confirm if what we want can happen. The manager (name:Charizze) is not willing to meet us half way. In the end we paid for 3 ADDITIONAL ADULTS!! Talk about a ripped off when it should just be 2 extra kids. Also our request for airpot transfer upon arrival was denied due to the same reason of not getting another room. Really terrible customer service (reservations supervisor: Bea Race) This will be our last stay in Hennan Prime. Sad to say they have a TERRIBLE FRONT DESK CUSTOMER SERVICES. Hennan you need to train your managers well.

It is always a pleasure staying at Henann Prime. I have no bad comment about my second. Food is also great here as well as the service. I will surely come back.

We got a 3-night stay at Henann Prime. We got at the hotel super early and Kyla (at the counter) allowed us to check in 4 hours early! Incredible! Totally made our first day so relaxing. We stayed at the old wing which I honestly think is better than the new one. It’s quieter plus you get a nicer pool and a balcony. They try to provide a wide breakfast spread day-on-day. Watching the sun set was such a special moment as we got front-row beach beds, made even better with some salted egg scallops (so good!). Staff service was also always on point 5/5.