Ondus Boracay Resort

Unfortunately, our stay at this hotel was extremely disappointing, and we were forced to leave due to terrible service. Firstly, our room was not cleaned throughout the entire day. We requested housekeeping at the front desk, and were told it would be done. However, when we returned to the hotel at 7 PM, the room still hadn’t been cleaned, even though it was around 2 PM when we had initially asked for the service. The housekeeping staff even lied to our faces, claiming they were calling the manager, but the manager never showed up. Resolving the issue took us a full hour. The next day, we spoke to the hotel manager, and his attitude was appalling. He was extremely unfriendly and refused to listen to our complaints. By the end of the conversation, he started raising his voice and eventually told us to leave the hotel. This was the first time we’ve ever experienced such rude service, where the staff is unwilling to resolve issues, defends the mistakes of their team, and communicates with guests in an arrogant and aggressive manner. We did not expect this kind of treatment, and unfortunately, it led us to make the decision to leave the hotel.After speaking with the hotel manager, I requested to have my last night canceled. However, the manager stated that it was not his responsibility. Yet, on the TripCom platform, I was waiting for confirmation from the hotel management, which is clearly within their duties. They refused to cancel the last night, further escalating the conflict. What was most frustrating was their complete unwillingness to listen to my reasoning and evidence. The manager continuously interrupted me, showing no interest in understanding my concerns.

酒店位置在S3碼頭附近，出海跳島和深潛比較方便，旁邊有個Breeze潛水店，有中文潛導，挺不錯的。酒店比較新，服務也很好，房間設施也可以，早餐有6種選擇，現做的。就是整個酒店不大，沒有太多娛樂設施

It was a pleasure staying at the Ondus Boracay. The staff was very polite and helpful. The concierge (Vincci) went the extra mile to accommodate our stay. The room was spacious, clean and quiet. The hotel is located right across the hub for activities so we did not have to go far.