Usuario invitado
13 de diciembre de 2023
Regrettably, my recent stay at the hotel fell far below expectations. Despite reaching out privately to the hotel with my concerns, I have received no response, prompting me to share my experience here. The room assigned to me was situated in an isolated and neglected separate building, behind the main hotel. The space was marred by yellowed, stained carpets, scattered tools, and discarded mattresses on the stairs. Yet I still paid full price and was not made aware of any renovations upon booking. Inside the room, the conditions were equally disappointing - dirty carpets, a kitchen area covered in stains, a collapsed camp bed, and an overall state of disrepair that necessitates a thorough cleaning and updates. Security was a concern too, with no lock at all on the back door and recurring issues with the front door lock. As a solo female traveler, being the only occupant in this separate, disused building was unsettling, especially when a staff member left their private contact number on my door and unexpectedly visited my room late at night offering to share a bottle of wine. The same staff member, who was the only person at the front desk, had previously tried to text me by taking my mobile number from the hotel system, before realising it actually belonged to a colleague who had booked the room for me. He then asked for my number to which I politely mentioned I was in a relationship. But despite all this he still then left his number under my door whilst I was out and then came to my room at around 10pm to offer the wine, whilst I was in bed. While I'm reluctant to create any trouble, I believe it's crucial for the staff to understand that these circumstances are far from professional and can be deeply unsettling for solo travelers. It's essential to address these concerns to ensure a safer and more welcoming environment for all guests. My colleague who booked the hotel has sent TWO emails in regards to this situation and I was hoping we would have had a response by now, but these have been ignored, so I have been left with no choice, as I would hate for this to happen to another woman.
Traducir