Lvxingguandeyitushijie
1 de junio de 2025
No hospitality at all ! Just checked in, the receptionist is so rude and we booked river view room and we don’t see the river from the window! Receptionist Annika said to me “ if you don’t take it , you can leave “ as a member of Dorint , I was shocked with the service from this hotel! I don’t recommend other guests to stay this hotel! Absolutely no 5 star , bad service , the room and corridor are dirty and out off date ! There is also safety issue that pitfall next to the lift make people stumble! There is also construction nearby the hotel which made a mess around the hotel ! I showed my membership card at reception and asked two rooms could be next to each other so that we could take care of the elderly guests, even though hotel team confirmed via email to make this arrangement possible but disappointingly they asked €60 upgrade fees and threatened us to leave if we don’t accept the rooms! Such bad behavior of the personnel and management are totally not acceptable!
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