Residence Inn Boise West

I stayed at this hotel in late October for 5-nights. Without exaggeration, this was the WORST Residence Inn I have ever stayed in (and I have stayed in a huge number of Marriott properties). I DO NOT RECOMMEND THIS HOTEL. I found the Boise West Residence Inn, which is practically on the shoulder of Interstate 184 (Boise Connector)…to be worn, dirty and in desperate need of a remodel. It’s so close to the interstate that you can hear and feel traffic. That’s all nothing compared to how poorly the hotel is managed. They intentionally tried to charge me $565.00 more than what my corporate rate was confirmed at without saying a single word to me. Shameful deceit! Were they thinking I was not going to look at my bill? Even after I showed them the INTENTIONAL OVERBILL, they refused to change it. I had even shown them my confirmation information and identification. The general manager (Cheri Anderson), assistant general manager (Sarita Nowell) and front desk personnel (Sierra) were all involved in trying to over-charge me (they used the most expensive rack-rate that was double the corporate rate confirmed). I even had Marriott’s corporate team involved because of the INTENTIONAL OVER-BILLING which took hours. I'm supposedly Marriott's top tier Bonvoy status. So, if it's happening to me, I have to think this Residence Inn is doing it to other people too. The staff at the Boise West Residence Inn is no better than a conniving thief in my book. They did not even apologize after being forced to change my rate back. Scumbags! My advice: Stay away from this property. There are plenty of other choices that are much newer and won’t try to steal.

If you are in the Boise or Meridian area, this is a terrific place to stay. The location makes it easy access to sightseeing, restaurants, hiking, skiing or work. I appreciate having a perfect size kitchen, a super comfy bed, a nice couch and workspace. The staff goes above and beyond everyday. There is a sense of family every time I walk in the door. So good!

My partner and I just recently stayed at this hotel and wished we could have extended our stay. The hotel itself is very modern and clean and loaded with amenities. Our room was incredibly comfortable and spacious and quiet. All of this was extremely impressive to us, but what was most impressive was the very kind and welcoming reception we received from the clerk at check-in. Her name is Catie and she provided us with the best check-in experience we'd ever had. She greeted us with a smile, offered us warm cookies, asked how our travels were going, invited us to participate in a promotional event and called our room a few minutes later to see if everything was to our liking. I will definitely book a room at that hotel again next time and, with any luck, Catie will be there to greet me!