Hotel Boutique City Center

This hotel was one of the worst ones I have ever been to. We were a large group but they couldn’t accommodate to us. We were treated very differently from other guests and they didn’t address us with respect as other guests. One time we were accused of breaking something but we had nothing to do with it. The bakery next door, isnt that great also, the lady attending me got confused with my order and gave me an attitude when I asked for the correct order. Another thing is the food. We were promised a buffet breakfast, but it was served by the staff and couldn’t repeat the drinks. The breakfast was always the same. Some fruit, scrambled eggs or boiled eggs (you couldn’t have both), soup, 1 arepa, 1 bread. The rooms were decent, it was nicely decorated and it included tv, hairdryer, shampoo and soap. The sound proofing in the rooms were horrible. You could hear everything outside even with the door closed. The temperature in the room is always cold. They don’t have any temperature regulator. If we open the windows, we don’t die of asphyxiation but we can hear everything and smell the cars outside. The beds were always dirty. They didn’t clean the sheets everyday, it always smelled like dust. Some of my companions started having rashes after sleeping on the beds. The hairdryer didn’t even work half of the time and it started smoking halfway through drying. They didn’t swept or mop. The towels we were given didn't get changed the whole time we were there. One time we found a blond hair on the floor, we are all brunette/dark haired. The housekeepers also ate some of the unopened cookies I had in the room. I bought dinner on time there, it didn’t taste good at all. The ribs were covered in sauce but were still dry. And the mashed potatoes tasted like play dough. I would not recommend this hotel for anybody.

We went as a big group of friends. They told us breakfast was a buffet but couldn't get seconds (until after 3 days later that we placed a complaint). Beds were dirty and the towels weren't clean, they just refolded them back. There were always complaint about noise and blamed us but we were always quiet. They also opened a sealed snack we left before going out. We came back and it was open, they threw away our gallon of water and left their cleaning supplies on the bathroom table.