Makani Luxury Wanderlust

I wish I could give this place zero stars. The experience was disappointing from start to finish. When we arrived, we were forced to sit where they wanted, and when we requested to change seats, it turned into unnecessary drama. We arrived at 11 a.m. and asked for coffee, tea, or matcha—basic beverages—but they had none available. The waitstaff was incredibly rude, unhelpful, and clueless about the menu or what was actually in stock. After finally placing our order, it took them an hour to inform us that none of the items we selected were available. When we asked what was available, they couldn’t give us an answer. To make matters worse, as we tried to re-order, the waiter rudely walked away mid-conversation. Then it started raining. We wanted to move from the beach to the pool area for shelter, but they refused unless we paid an additional fee. There were no umbrellas provided at the beach, so we were essentially expected to sit there and get drenched. Frustrated, we moved to the restaurant, where they struggled to locate our order and told us it would take another 45–50 minutes to prepare. Adding insult to injury, we discovered that the juice we initially wanted at the beach—which they claimed they didn’t have—was suddenly available at the restaurant. After all this, we decided to speak to a manager, and all they offered was a measly 10% discount on the final food bill. This was, without a doubt, one of the worst experiences I’ve ever had.