evan_noah
14 de mayo de 2024
Visited the Renaissance Boca Raton over Mothers Day weekend and it was my first visit since 2017. The hotel back then was in dire need to being refreshed and happy to say it has definitely spruced up the property very nicely. The rooms have been nicely remodeled, the bathroom, although tiny, is modern and the pillows/bed are definitely comfortable. Pool area is totally remodeled and beautiful. I was wary of some of the negative reviews regarding food service and unfortunately, they're very true!! The hotel does not have a restaurant anymore. They "out-source" to the adjacent restaurant next door, The Meat Market. Meat Market also runs the food/beverage at the pool. So if you want breakfast you have to go to the Meat Market. Breakfast ends daily at 10am, which is a little early for the weekend. Walked in Sunday and walked out 30 seconds later when I saw the "breakfast" offered. For 20 dollars there were 3 sternos of tired-looking food and a plate of bacon and sausage sitting under a heat-lamp. Embarrassing!!! The lunch at the pool is barely much better. Menu is limited. Ordered Wagyu dumplings on Saturday and asked the grouchy bartender "Tina" if it was a lunch portion and she said yes. Turned out its an appetizer portion of about 5 or 6 tiny dumplings. On Sunday I ordered Fingers/Fries. After waiting over 35 minutes for my food, I had to leave to start to get ready for the airport. After Manager cancelled the order, he said they were "overwhelmed" in the kitchen and I then told him if that was the case he needed to communicate that to the pool so at least I would have known that it was going to be a long wait. He couldn't cate less. And as other reviewers have mentioned, you cannot charge food to the room and there is no room service. This is basically unacceptable. I'm not sure how Marriott or the Management company running the Renaissance puts up with this. Its a shame because the staff at the hotel is friendly and accommodating and as mentioned, the pool is great......but that being said, a full-service hotel needs to have a food/beverage outlet that enhances the properrty. In this case, it totally brings it down, which is insane. Go elsewhere til Marriott Corporate kicks out Meat Market or they get their act together.
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