Renaissance Boca Raton Hotel

房間內非常涼爽，開空調太冷，小鎮人不多，酒店服務態度很好，停車免費

I was put in a room on the 4th flr. Upon entering the room there is some type of Black stuff, see pics. Is it Black mold, rat droppings or what? Inside I find there is Black stuff on the sheets that maybe rat crap. This is the 4th flr, I asked for 5th flr, was told they didn’t have any rooms on 5, Concierge flr although I am Ambassador Elite status with Marriott Bonvoy.

Visited the Renaissance Boca Raton over Mothers Day weekend and it was my first visit since 2017. The hotel back then was in dire need to being refreshed and happy to say it has definitely spruced up the property very nicely. The rooms have been nicely remodeled, the bathroom, although tiny, is modern and the pillows/bed are definitely comfortable. Pool area is totally remodeled and beautiful. I was wary of some of the negative reviews regarding food service and unfortunately, they're very true!! The hotel does not have a restaurant anymore. They "out-source" to the adjacent restaurant next door, The Meat Market. Meat Market also runs the food/beverage at the pool. So if you want breakfast you have to go to the Meat Market. Breakfast ends daily at 10am, which is a little early for the weekend. Walked in Sunday and walked out 30 seconds later when I saw the "breakfast" offered. For 20 dollars there were 3 sternos of tired-looking food and a plate of bacon and sausage sitting under a heat-lamp. Embarrassing!!! The lunch at the pool is barely much better. Menu is limited. Ordered Wagyu dumplings on Saturday and asked the grouchy bartender "Tina" if it was a lunch portion and she said yes. Turned out its an appetizer portion of about 5 or 6 tiny dumplings. On Sunday I ordered Fingers/Fries. After waiting over 35 minutes for my food, I had to leave to start to get ready for the airport. After Manager cancelled the order, he said they were "overwhelmed" in the kitchen and I then told him if that was the case he needed to communicate that to the pool so at least I would have known that it was going to be a long wait. He couldn't cate less. And as other reviewers have mentioned, you cannot charge food to the room and there is no room service. This is basically unacceptable. I'm not sure how Marriott or the Management company running the Renaissance puts up with this. Its a shame because the staff at the hotel is friendly and accommodating and as mentioned, the pool is great......but that being said, a full-service hotel needs to have a food/beverage outlet that enhances the properrty. In this case, it totally brings it down, which is insane. Go elsewhere til Marriott Corporate kicks out Meat Market or they get their act together.

The Renaissance Boca Raton is a poster child for how successfully an old hotel can completely upgrade itself. The process took several years but it was a job well done! The interior of the rooms and bathrooms as well as common area is inviting and a huge improvement over an environment that was sad and depressing. The completely reconstructed pool area is very attractive and resort in nature. Over all, this is the place to stay in Boca. It is lightyears ahead of the Boca Marriott (around the corner) that has had numerous cheap upgrades that are lipstick on a pig.

Front desk staff were awesome - Michelle and Gabriela. The pool was fabulous, we spent most of our time lounging in the water. Our housekeeper Jusela (?) had the best smile and always greeted us well. Rooms were clean and beds comfortable but one oddity : no dresser, tiny 4 inch shelf where there should be a dresser or larger shelf ...seemed like a design flaw to me.....there was a wardrobe area but still needed counter space. Our Room, 304, faced the pool which was a pleasant view. Would definitely go back.

THe location of this richly reimagined property could not be more ideal; right off 95 and not far from the turnpike. Additionally there are so many food options walking distance from the hotel, and just a short drive to the Boca Town Center. Both my stays utilized the ideal meeting and conference spaces, and everything went smoothly, and the ease of parking for meeting attendees was ideal. Great property in a great localt, definitely recommended.

I recently stayed here and had a very disappointing experience. Over two days, I was moved rooms twice due to multiple issues. First, the TV in my initial room wasn’t working. I was then moved to another room where the air conditioning broke down at 2 AM. Despite reporting it early in the morning, the issue wasn’t fixed by the time I returned at 4 PM, and no one notified me of any updates. When I approached the front desk, the staff seemed completely unaware. Finally, I was moved to a third room, where the TV also wasn’t working. This level of service is unprofessional and far below what I expect from a reputable hotel. I would not recommend staying at this hotel unless significant improvements are made.