Sittingbourne Kent

Good all round experience the night staff member in particular was superb very friendly and professional in terms of greeting upon arrival and cheerful whenever we returned from visiting friend

Not sure where to start, our stay was amazing from start to finish. The receptionist (Christine) was amazing with a big smile on her face from the time we walked through the doors, and her customer service was over and beyond her job description, where she ensured that we was happy and checked in without any disruptions. Even when we could not work the heating in our room, she personally came up and sorted this out. After checking in my sister and I actually spoke about how she was and said, 'it is people like her that are best at welcoming guest, as it starts your break off on a positive note'. We also had the pleasure of meeting a manager (Emma) who was also amazing, and ensured that when we checked out, it was without a hitch, so we was able to catch our train on time (as it was really hard to book a taxi), but she was fantastic and we made it to the train station with time to spare. The room was comfortable, clean and we slept really well. Lovely peaceful relaxing hotel, and we will definitely be back... The next time we will book the breakfast. Thank you so all the staff that we met throughout our time as they all seemed friendly and professional.

I’m a HGV driver and unfortunately my vehicle had broken down and couldn’t be fixed. My vehicle eventually got recovered into a safe place at 10pm which meant I needed a hotel. I booked the Premier Inn in Sittingbourne last minute and checked in at 11pm. The gentleman at the front desk was very friendly and let me borrow a plug so I could charge my mobile phone. After grabbing a late meal I eventually got to bed at midnight and had started work at 5:30am that day so a comfy bed was very much needed. I had a lovely sleep until I was rudely awakened by a member of staff letting themselves into my room at 8am without even knocking on the door. When I spoke to the members of staff at the front desk about this, they had told me that someone had handed my room key in the drop box so they thought I’d checked out. This obviously was a lie as of course I had the room key in my hand. Unacceptable reason given in my opinion and a decent nights sleep cut short.