Rote Wand Gourmet Hotel, a Member of Design Hotels

This place is dialed in to having the most relaxing, fun, and gourmet Alps experience. The location is gorgeous with easy access to skiing and to town (via shuttle). The food is wonderful, the beds so comfortable and cozy, the spa/sauna/pool clean and lovely. But the staff is exceptional. In addition to being incredibly helpful, they are polite, funny, interesting, kind, go above and beyond, and engaging. Everyone seems very happy to be there and to be part of your experience. Top notch. Top notch! Cannot wait to return.

What was surprisingly disappointing after a nice experience last year? We stayed in a family lodge, cozy, incredible view and clean. We were so looking forward to a relaxing evening and a delicious dinner like last year…but -we were seated on a mini-table the size of a coffee table between two other families also trying to dine on coffee tables with their numerous dogs. No room for drinks, no room for mixing their salads, loud, everything but comfortable and relaxing after a 5 hour drive. -Silverware came in a large box, like Oktoberfest. Which was understandable during the height of Corona. In my opinion this is not gourmet standard- certainly not Falstaff standard. The Silverware box was half the size of the little table we were trying to eat on. The service personnel was piling bread and appetizers on top of the boxes on the coffee-tables in our vicinity, as there was no space on the tables. We simply didn’t’ get it as we reserved our vacation a year ago. Is the restaurant overbooked? Despite mentioning that we did not like the table, we were not offered a different option. To say the least my family and I were sad… -then the long awaited meal arrived (which I am not calling a dinner). The food was everything but a “gourmet” experience. Something went wrong in the kitchen: Risotto Soup was like glue, the Salmon and side had no taste at all, then the other extreme, my daughters onion ravioli was over flavoured and you could not eat it. -my husband then suspected what is different- the chef must have changed. -we mentioned our disappointment to our service- no response, no reaction, no visit from a manager. And yes the chef changed. We kindly and politely let them know that the food was not to our expectations. Yet no-one did anything. -So we wrote a concerned email…no response over two days. Note we are only staying for a week?! Other hotels we have experienced where something went wrong or not as you planned, left a note in your room or did some type of gesture. All we wanted was an apology. -So we decided to eat elsewhere the next night…but we ofcourse wanted to eat at the hotel we were staying at, so we gave it another try on day 3. -On the third night, I kindly asked to have our silverware set at the table…response was- the owner wants it this way since Corona. So I set the table for my family every night as I do at home… -As mentioned the lodge is cozy, but it should be noted that after all the not so nice meal experiences we start to notice other things -the bathrooms are in need of renovation, our bathroom had a leak coming from the ceiling above, no-one did anything - the spa steambath was smelly- last year the steam bath smelled of herbs -the indoor pool is too small for the number of guests -the spa area is not relaxing, a line up of lounge chairs -inexperienced staff, no team spirit -owners don’t really great their guests anymore, we missed the Austrian personal touch. -parking now costs 29 Euro per night-