frannystrickers
9 de enero de 2024
A lovely hotel for a last minute NYE getaway. Staff were lovely, particularly Marina and Judith the bar/restaurants staff. Also Stephanie from the pop-up restaurant Tian was lovely. All the bar staff were great. The concierge were also helpful booking taxis to and from St Anton. We had one complaint which was that we booked for NYE dinner. However, the hotel missed us off their booking, then placed us on a group table in the corner of the restaurant, before eventually moving us to a more appropriate table. They then lied about missing us off the list, which was irritating, particularly when a NYE dinner for two was around EUR600. For such an expensive dinner I would expect perfect service, which this wasn't. The hotel also didn't inform us that the dinner was Black Tie, which was embarrassing as we would have come prepared if we had been told. Having raised these issues we expected to have been contacted by the manager, Charlie, but no approach was ever made, which was disappointing. NYE aside, the hotel was great. The ski and boot rooms are lovely with warmers for your hats and gloves. And they have a ski room downstairs for rentals which made it really easy. There is also a nightclub in the basement, which was fun for the NYE after party, with a live sax player.
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